Muqaddas Firdous

Working as Trainer on "Strengthening Internal Grievance Handling Project in Textile Industry in Pakistan".

• Provide a conducive environment and culture to the employees for working.
• Devise hiring and recruitment policies for the employees.
• Planning for new hiring by establishing the need in coordination with concerned departmental heads.
• Brief new hires on essential job information, such as company policies, employment benefits and job duties.
• Streamline HR efficiencies, coordinate new hire orientations and provide onboarding and training for the new employees (Faculty and Management).
• Arrange continuous Training and development Programs for management and faculty for their professional growth.
• Collaborate with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
• Liaise between multiple business divisions to improve communications.
• Facilitate successful policy implementation and enforcement to maintain legal and operational compliance.
• Coordinate activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
• Provide guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
• Maintain optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Adhere to state guidelines and managed payroll and benefits for the employees.
• Provide resolution to complex and confidential issues.
• Maintain current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Work with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Manage annual appraisal by initiating the process end to end till announcement.
• Manage termination and final settlement cases.
• Identified the training needs of the employees for their self development considering the individual needs and alien them with organizational vision.

• Coordinate with sister organizations on behalf of the chairman for different matters.
• Schedule and arrange all statutory meetings, monthly, quarterly, and annually.
• Prepare minutes of the meetings and circulate.
• Follow up of the tasks from other departments assigned by the chainman and report
• Manage logistics of executive guests of chairman.
• Arrange the policy discussion meetings of advisors, consultants and senior leadership with chairman.
• Assure compliance of all decisions approved in the statutory meetings.
• Share any change in law announced by the government with the applicability in the organizational scenario.
• Design surveys for feedback to provide quality services.

• Provide consultancy to CBOs, CSOs, and small business entrepreneurs for proposal writing, designing surveys and projects.
• Conduct Capacity Building Training Workshops on multiple agenda of small enterprises on Labour Laws, Time Management, Record Keeping, Effective Communication, Stress Management, and Conflict Resolution.
• Provide guidance to CBOs for registration process as an NGO.
• Facilitate for project activities implementation and report writing.
• Participate in project staff hiring of NGOs as an expert.
• Play a role to connect CBOs and CSOs with different networks.
• Participate as Guest Speaker in different forums to speak over the Human Rights, Women Rights, Child Rights, Labour Laws, and Community Development for awareness and systems establishment.

• Execute the project activities at district level by coordinating with Project Implementation Unit.
• Build linkages with all stakeholders GCCI, Brick Kiln Associations, Private School Associations, PESSI, District School Department, and Technical Institutions for Child Labour Education, VTI, PVTC and other Institutions for their enrollment and Technical Skill Training of child labourers.
• Design and execute Awareness Campaigns for Child Labour and Bonded Labour; Radio Programs, Khuli Kacharies, Open Dialogue & discussion with Business Community etc. for sensitization.
• Develop IEC material for child labour project.
• Coordinate with NDARA and Community Development Department for Brick Kiln workers CNICs and B. Forms. Also arranged NADRA Mobile Vans at different location of District Gujranwala and Hafizabad.
• Resources mobilized for community initiatives with business community.
• Conducted theTraining Need Analysis (TNA) as a special assignment by the Project Director for the project.
• Organized end to end three days “Capacity Building Training Workshop on Child Labour and Bonded Labour” of all project team at Avari, Lahore.
• Compilation and analyzing the data and reporting to PMU.
• Coordinated with Director Labour for collective initiatives and project activities.
• Submitted progress report monthly, quarterly and annually.
• Conducted baseline surveys of factories, shop and Establishments.
• Comprehensive discussion meeting with Labour Laws experts; Directors, Lawyer Community, Labour court and NGOs representative.
• Any other task assigned by the Directors Project.

• Provide educational counseling regarding Course Selection and University Selection considering the career path.
• Manage admission offer and registration process in Universities and Colleges completely where needed
• Guide and provide complete assistance for visa file and Visa processing to the students.
• Provide information for Scholarship Assistance in foreign Universities and Collages, their requirements for application and and documentation.
• Guide the students for IELTS requirements for admission in their desired program and link them with the forums for technical assistance; British Council and AEO.
• Guide for online interviews and training sessions of the students with the Universities and colleges.
• Design loan schemes for the students
• Provide complete Orientation on Pre Departure and Post Arrival Service including, Accommodation Services and Part Time Job Guidance.
• Arrange Psychometric testing , Entrance Exams- Coaching Classes
• Manage english language classes and registration for entrance and english tests.
• Consult legal experts for the understanding of Immigration Laws and regulations for different countries for visa file preparation and guide the students on work permit and job opportunities.
• Collaborate with peer for updates and support.
• Manage day to day operations and queries.
• Conduct Annual Performance Evaluation of employees.
• Manage conflict resolutions at workplace with clients and the employees.
• Design marketing campaigns.
• Content writing for social media campaigns and website.
• Extensive travelling for meetings with potential clients.
• Coordinate with the stakeholders for different events; exhibitions, seminars, and meetings.
• Provide assistance for documents verification and online applications.
• Arrange training sessions for employee on Record Keeping, Time Management, International Migration Laws, Effective Communication, and Stress Management.

• Support in planning and reviewing of all TL&D related project’s plans.
• Effective Implementation of different projects running under TL&D.
• Conducting and managing trainings according to the planed schedule.
• Planning and conducting follow up activities.
• Maintain record of all project activities in soft & hard.
• Data compilation of trainings and other activities.
• Networking, coordination and data management of educational partners.
• Correspondence with organizations regarding training invitation, confirmation, and logistics.
• Report and update of TL&D projects’ activities with equal amount of work.
• Provide support to other projects/programs whenever desired.
• Any other task assigned by the Regional Representative, DD (SDP/CBP), AD (SDP/CBP), program coordinator, and PC (TL&D).

• Serve as District Figure in four districts Mianwali, Khushab, Gujranwala and Lahore.
• Ensure the overall quality of the development work undertaken by the project.
• Design, coordinate, and conduct training programs for partner organizations, political parties, and civil society networks for capacity building (RBA).
• Organize all political parties at district level for joint action for community development projects.
• Coordinate with Civil Society Networks to arrange the programs for the promotion of peace and social harmony in all districts.
• Formation of women groups in District Mianwali for livelihood support program.
• Supervise full-fledged program of Women Livelihood Support in District Mianwali.
• Support to POs, CSN, and Women Groups in designing proposals for Small Grants.
• Prepare, implement and follow-up project work plans, including quarterly and annualized targets, indicators for monitoring progress and data collection procedures.
• Direct and oversee all technical, financial and progress reports on monthly, quarterly, and annual basis.
• Interact with donors and mobilize local funds.
• Arrange high level workshops/symposia and policy dialogues.
• Ensure time delivery of inputs and outputs in accordance with SPO rules and regulations.
• Impart training programs, on the basis of careful assessment of training needs and demands among the project staff and stakeholders.
• Develop and implement participatory monitoring and evaluation mechanism for the project.
• Generate material for policy dialogue, media and advocacy.
• Oversee project procurement of equipment and vehicles, and ensure their proper maintenance, project inventory and log books as member of Procurement Committee.
• Perform as “Gender Focal Person” at regional level.
• Perform as Coordinator of Students Internship Program during the period.
• Facilitate other national level networks in building liaison with communities.
• Coordinate and organize "National Conference on Building Peace and Social Harmony" as main organizer.
• To perform any other duties as required by the supervisor and regional head.

• Ensure the overall quality of the development work undertaken by the project.
• Coordinate & supervise the work of the project at city office Gujranwala and represent the project in all formal meetings with PMU, NPD, and CDG.
• Prepare, implement and follow-up project work plans, including annualized targets, indicators for monitoring progress and data collection procedures.
• Direct and oversee all technical and progress reports on monthly, quarterly, and annual basis.
• Interact with local donors and mobilize funds.
• Arrange high level workshops and policy dialogues of all stakeholders.
• Personnel management at the city level.
• Ensure time delivery of inputs and outputs in accordance with UNDP rules and regulations.
• Impart training programs on the basis of careful assessment of training needs and demands among the project staff and stakeholders.
• Develop and implement participatory monitoring and evaluation mechanism for the project.
• Generate material for policy dialogue, media and advocacy.
• Oversee project procurement of equipment and vehicles, and ensure their proper maintenance, project inventory and log books.
• Facilitate Project Evaluation Study on the completion of the project.

• Joined as Social Mobilizer, promoted as Team Lead after three months followed by promoted as Project Manager.
• Worked in multiple projects in different capacities; Universal Primary Education, Early Childhood for Development (1st pilot run executed as Team Lead), ILO-IPEC, Youth & Adolescent (Unicef), Registration at Birth (Unicef) and Female Adult Functional Literacy Program (USAID).
• Conducted Training Programs for ECCD workers, Volunteers, Community Key Persons, and Internal of project teams on different national and international laws.
• All projects completed end to end form project surveys to evaluation studies.
• Mainly managed the project field unit activities and ensure quality performance.
• Managed social mobilizers’ performance.
• Participated in selection procedure of field staff.
• Conducted orientation training programs of staff.
• Facilitated Project Coordinator and Monitoring & Evaluation Officer in their respective assignments.
• Ensured quality of project activities of field unit.
• Build & strengthened liaisons with line departments and communities.
• Generated survey tools for projects impact studies and collecting data.
• Participated in progress sharing meetings at head office frequently.
• Extensively designed and implemented all training programs under the project (skill development, live stock, Breaking the poverty cycle and teachers training).
• Participated the meetings, workshops, seminars, and training programs organized by project partners (USAID, IRT, ILO, UNICEF, Govt. Health Department, Homeconomics College, Lahore and BLCC).