At Motive, as a Senior Tier 1 Representative, I excelled in customer service and problem-solving, enhancing user experience through empathy and effective complaint handling. My proactive approach and strong work ethic contributed significantly to team goals, demonstrating a keen understanding of compliance and account management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Empathy and patience
Customer Service
Goal-Oriented
Cross-Selling and Up-Selling
Strong Work Ethic
Complaint Handling
Managing Accounts and cases
User Training
Problem Solutions
Compliance understanding