Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Muhammad Mahad Riaz

Customer Support/Relations
Lane 5, Street 5, House 73, Gulistan Colony, Rawalpindi, Punjab,

Summary

At Motive, as a Senior Tier 1 Representative, I excelled in customer service and problem-solving, enhancing user experience through empathy and effective complaint handling. My proactive approach and strong work ethic contributed significantly to team goals, demonstrating a keen understanding of compliance and account management.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Senior Tier 1 Representative

Motive
04.2021 - Current
  • Maintained comprehensive knowledge of company policies, procedures, and product offerings in order to effectively assist customers.
  • Contributed to a positive work environment by supporting colleagues in achieving team goals through collaboration and open communication.
  • Prioritized tasks effectively during high call volume periods, ensuring prompt attention for all customers.
  • Adapted communication style for each caller''s individual needs while maintaining professionalism and empathy.
  • Help and support peers.

Education

LLB -

Rawalpindi Law College (RLC)
Rawalpindi, Punjab, Pakistan
05.2001 -

Bachelor of Arts (B.A) -

Punjab University
Lahore, Punjab, Pakistan
05.2001 -

FSc (Pre-Engineering) -

Punjab College Of Information Technology
Rawalpindi, Punjab, Pakistan
05.2001 -

Matriculation (High School) -

Beacon House
Rawalpindi, Punjab, Pakistan
05.2001 -

Skills

    Empathy and patience

    Customer Service

    Goal-Oriented

    Cross-Selling and Up-Selling

    Strong Work Ethic

    Complaint Handling

    Managing Accounts and cases

    User Training

    Problem Solutions

    Compliance understanding

Languages

English
Proficient
C2

Timeline

Senior Tier 1 Representative

Motive
04.2021 - Current

LLB -

Rawalpindi Law College (RLC)
05.2001 -

Bachelor of Arts (B.A) -

Punjab University
05.2001 -

FSc (Pre-Engineering) -

Punjab College Of Information Technology
05.2001 -

Matriculation (High School) -

Beacon House
05.2001 -
Muhammad Mahad RiazCustomer Support/Relations