MUHAMMAD FAHAD MAZHAR
Senior Executive Quality Executive
Islamabad,Pakistan
Summary
Quality Assurance specialist with a history of working in a growth environment. Skilled in Quality Evaluations, Data Analysis & Teamwork. Strong Quality Assurance professional with a Masters of Business Administration degree.
Overview
6
6
years of professional experience
Work History
Senior Executive Quality Assurance
National Credit Recovery Inc
4 2020 - Current
- Responsible to perform the evaluation of the calls that are being taken by the agents
- Data analysis for the measurement of the agents performance
- Reporting of data to respective clients
- Organizing calibration sessions with all the clients to review Calls
- Training of new QA evaluators.
Quality Assurance Associate
National Credit Recovery Inc
10.2020 - 04.2022
- Responsible to listen the recorded and live interaction of CSRs with customers to evaluate the performance
- Training of the agents regarding their mistakes during the calls
- Giving feedback to the supervisors regarding their agents.
Quality Assurance Officer
Abacus Consulting
02.2019 - 10.2020
- Responsible to listen the recorded and live interaction of CSRs with customers to evaluate their performance
- Provided feedback and scores to CSRs and their supervisors
- Created reports summarizing the evaluations highlighting strength and areas of improvement
- Gave training to CSRs to improve their skills and meet quality standards
- Collected and analyze customer feedback to identify common issues and concerns.
Customer Service Representative
Abacus Consulting
03.2018 - 02.2019
- Managed large amount of inbound and outbound calls in a timely manner
- Assisted customers in resolving their issues and problems
- Provided accurate and detailed information about products, services and policies to assist customers.
Education
MBA- MARKETING -
Iqra University
2019
B.COM -
Punjab University
2014
Skills
- Communication Skills
- Technical Proficiency
- Analytical Skills
- Microsoft Office
- Time Management
- Problem Solving Skills
- Communication Skills
Timeline
Quality Assurance Associate
National Credit Recovery Inc
10.2020 - 04.2022
Quality Assurance Officer
Abacus Consulting
02.2019 - 10.2020
Customer Service Representative
Abacus Consulting
03.2018 - 02.2019
Senior Executive Quality Assurance
National Credit Recovery Inc
4 2020 - Current
MBA- MARKETING -
Iqra University
B.COM -
Punjab University
Similar Profiles
Abimbola AkinnuoyeAbimbola Akinnuoye
Scrum Master at National Credit Recovery IncScrum Master at National Credit Recovery Inc
Samantha LatanvilleSamantha Latanville
Collections Officer at National Credit RecoveryCollections Officer at National Credit Recovery
REDEMPTA MUSONIREDEMPTA MUSONI
Sales Associate and Customer Representative at NCRI - National Credit Recovery IncSales Associate and Customer Representative at NCRI - National Credit Recovery Inc
Affan RiazAffan Riaz
Financial Management Officer at Pakistan ArmyFinancial Management Officer at Pakistan Army
FAZAL UR REHMANFAZAL UR REHMAN
Officer in Charge PN Central Messes at Islamabad at Pakistan NavyOfficer in Charge PN Central Messes at Islamabad at Pakistan Navy