Muhammad Umer

Virtual Assistance

Summary

Dynamic Virtual Assistant with proven success at FBM Enterprise, enhancing online store visibility and customer satisfaction through expert e-commerce management and strategic marketing support. Skilled in Microsoft Office and graphic design, with a talent for fostering positive relations, significantly contributing to team motivation and operational efficiency.

Overview

years of professional experience

Work History

Virtual Assistant

FBM Enterprise

06.2020 - Current

Store Management: E-commerce VAs oversee the day-to-day operations of online stores, ensuring product listings are accurate, managing inventory, and handling pricing updates.
Customer Support: They manage customer inquiries, process orders, handle returns, and ensure prompt resolution of customer issues, thereby maintaining a high level of customer satisfaction.
Content Management: VAs assist in content creation, such as writing product descriptions, blog posts, and social media content, contributing to an engaging online presence.
Marketing Support: They aid in executing marketing strategies, managing email campaigns, social media scheduling, and implementing SEO tactics to boost visibility.

Education

Bachelor of Science - Information Technology

Riphah International University

Faisalabad, Punjab, Pakistan

05.2001 -

Skills

E-commerce(Tiktok Shop, Shopee Malaysia, Amazon USA, Shopify, Daraz)

Languages

Urdu

Native language

English

Intermediate

Timeline