System Support & Network Engineer
National Medical Centre
01.2016 - Current
- Provide technical support to over 800+ users across multiple departments, resolving hardware, software, and connectivity issues.
- Manage and maintain network infrastructure including Switches, Routers, and Cisco Access Points.
- Administer Windows Servers, Active Directory, Group Policies, and file servers.
- Monitor and maintain system backups, Antivirus updates, and patch management.
- Managing E File Server. and Creating user Account on E File server. Creating and Configuring Account on user PC & troubleshooting all related issues.
- Managing Messenger Server. And creating user Account on E File server. Creating and Configuring Account on user PC & troubleshooting all related issues.
- Monitor and maintain Synapse Radiology PACS Server (picture archiving and communication system) and manage All user issues.
- Monitor RIS Server (Radiology Information System) and taking daily Data Backup of server machine and Troubleshooting user related issues.
- Manage X-Ray Films Printer FujiFilm DryPix Smart7000 and konica minolta printer and maintained technical issues.
- Configure Grandstream & Fanvil IP Phone and manage all user related issues.
- Configure and manage Office 365 accounts and email troubleshooting.
- Supported users with system issues, software installation, and printer/network connectivity.
- Installed, maintained structured cabling, and configured network devices.
- Assisted in server room maintenance, UPS monitoring, and basic firewall configurations.
- Maintained asset inventory and created technical documentation for IT processes.
