Power BI , Sap , Odoo , Excel ,
Muhammad Ibrahim
Lahore , Punjab,PB
Summary
Experienced data analyst with expertise in extracting actionable insights from complex datasets using Python, R, SQL, and Power BI. Proficient in identifying trends and patterns to optimize processes. Demonstrated exceptional customer service as a calling agent at IBEX, efficiently handling high call volumes. Also possess foundational knowledge of solar system installation processes, showcasing adaptability and a commitment to learning. Committed to contributing to data-driven decision-making and organizational success. Positive, collaborative, and innovative with a strong foundation in marketing principles and strategies. Deep understanding of consumer behavior and market trends, coupled with adeptness in digital marketing and content creation. Dedicated to driving impactful marketing campaigns that elevate brand presence and foster customer engagement.
Overview
2
2
years of professional experience
Work History
Marketing Manger
IS Solar and Pvt Ltd
01.2023 - 10.2024
- Designed and presented social media campaign ideas.
- Provided exceptional customer service to clients throughout the permitting process, resulting in high satisfaction rates and repeat business.
- Contributed to cost-saving initiatives by identifying opportunities for process outsourcing or automation.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Improved brand awareness by developing and implementing targeted social media campaigns.
Data Analyst , Front-End Web Developer
Bilytica
01.2023 - 03.2024
- Improved customer satisfaction rates with targeted marketing strategies based on customer segmentation analysis.
- Increased team productivity by automating repetitive tasks using scripting languages such as Python or R.
- Developed custom data models to better predict trends and identify key insights.
- Coded using HTML, CSS, and JavaScript to develop features for both mobile and desktop platforms.
- Contributed to successful audits by maintaining accurate records of all SAP Basis activities.
- Improved data integrity and security by enforcing strict compliance with company policies and industry best practices for SAP administration.
Calling Agent
Ibex
07.2022 - 04.2023
- Campaign in USA
- Promoted a positive work environment through active participation in team meetings and events.
- Developed strong client relationships through attentive listening and personalized service.
- Increased customer satisfaction by efficiently addressing and resolving concerns during calls.
- Streamlined call processes for enhanced productivity and reduced wait times for callers.
Education
Bachelor of Science - business and information system
University of Management & Technology (UMT)
Lahore, Punjab, Pakistan06-2025
FSC - Pre-engineering
Pak Turk International School And Colleges
05.2020
Matric - Biology
Divisional Public School
Lahore, Punjab, Pakistan05-2016
Skills
- Multitasking
- SAP Configuration Management
- Excellent Communication
- Critical Thinking
- Active Listening
- Decision-Making
- Problem Resolution
- Brand-building strategies
- Front-End Skills: HTML, CSS
- Cost Data Analysis
- Data analysis techniques
- Social media expertise
- Business Intelligence Management
- Digital marketing strategies
Cricket , Jogging , Reading , Table tennis , Cybersports
From childhood I love to play cricket with passion & positive spirit . Moreover its my routine to do jogging in morning or evening. When I am feeling heavy I read some motivating novels that shape for better future . for better mental health I play table tennis . Yeah exactly for mental frustration I play cybersports.
Timeline
Data Analyst , Front-End Web Developer
Bilytica
01.2023 - 03.2024
Marketing Manger
IS Solar and Pvt Ltd
01.2023 - 10.2024
Calling Agent
Ibex
07.2022 - 04.2023
Bachelor of Science - business and information system
University of Management & Technology (UMT)
FSC - Pre-engineering
Pak Turk International School And Colleges
Matric - Biology
Divisional Public School
Software
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Affiliations
- Is Solar Pvt Limited
- Ibrahim & Sons Wood imports
Work Preference
Work Type
Part TimeInternshipWork Location
HybridRemoteImportant To Me
Career advancementFlexible work hoursHealthcare benefitsWork from home optionInterests
Data analysis , Freelancing , Online teaching
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