MUHAMMAD ASIF
LAHORE PUNJAB,PK
Summary
Experienced in managing airport baggage operations with a focus on efficiency and precision. Possess strong leadership skills, capable of coordinating teams to ensure smooth workflow and high customer satisfaction. Demonstrated ability in problem-solving and crisis management in fast-paced environments. Past roles have seen significant improvements in baggage handling times and reduced lost luggage incidents, contributing positively to overall airport performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
MENZIES RAS
LAHORE PUNJAB, PAKISTAN
05.2014 - Current
- Monitored all areas of the baggage department to ensure efficiency and safety.
- Assisted passengers with retrieving their belongings at check-in counters or carousels.
- Liaised with external partners such as vendors supplying equipment used in the baggage area.
- Investigated reports of stolen or misplaced items from passenger's luggage.
- Scheduled work shifts for baggage handlers and other personnel as needed.
- Resolved conflicts between passengers and airline personnel over lost items.
- Maintained accurate records of all baggage-related activities.
- Developed efficient systems for tracking lost or delayed baggage.
- Investigated customer complaints regarding damaged or mishandled luggage.
- Supervised baggage handling staff, ensuring proper loading and unloading of luggage.
- Coordinated with airlines to resolve any issues related to baggage handling.
- Collected, sorted and checked baggage tags against flight lists.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Safely transfered baggage from aircraft to collection areas.
Education
BACHLOR OF COMMERCE - Accounting
PUNJAB UNIVERSTY
LAHORE08-2015
Skills
- Time Management
- Physical Stamina
- Safety protocol
- Team Coordination
- Client Service
- Crew Leadership
- Airfield safety
- Teamwork and Collaboration
- Safety Management
- Team building
- Multitasking
- Customer Service
- Active Listening
- Self Motivation
Languages
Urdu
First Language
English
Intermediate (B1)
B1
Certification
- HAQIBA BAGGAGE TRACING
- WORLD TRACER WEB
- ALTEA
- WORLD TRACER DESKTOP
Affiliations
- SPORTS
- MUSIC
- TRAVEL
- MEDIA
- COMMUNICATION
Timeline
Customer Service Representative
MENZIES RAS
05.2014 - Current
BACHLOR OF COMMERCE - Accounting
PUNJAB UNIVERSTY
- HAQIBA BAGGAGE TRACING
- WORLD TRACER WEB
- ALTEA
- WORLD TRACER DESKTOP
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