Muhammad Kashif

Company Overview: Ground handling agency in Pakistan International Airport

Working as a Turn Around Coordinator at Etihad Airways, Jazeera Airways & Oman Air

Responsibilities/Tasks

• Provide exceptional Customer Service as per Airline specific standards to ensure customer satisfaction at every step of their journey (if required), LDM, PSM, Special loads, cargo, mail, DGR, Steps, GPU, ASU, fuel, catering and crew changes.
• Gather, input and process all data and documentation required for safe and secure turn-around, by manual, automated or computerized systems, including weather reporting and NOTAM (if required), LDM, PSM, Special loads, cargo, mail, DGR, Steps, GPU, ASU, fuel, catering and crew changes.
• Carry out pre-arrival inspections, aircraft and aircraft footprint area hazard/FOD checks.
• Operate all systems and equipment in safe, secure and efficient manner.
• Lead the turn-around process, ensuring all relevant equipment, resources and services are in place, as required to complete safe, secure and efficient, on time turn-around.
• Ensure timely and effective communication with all relevant parties, both external and internal.
• Co-ordinate safe, secure and efficient Customer disembarkation and boarding according to local procedures.
• Report any faults or irregularities with equipment, facilities, systems or processes to the appropriate management, airport authority and/or crew.
• Timely and appropriate response and actions to disruption, emergency or delay situation in the operation.
• Manage offloading and loading procedures of the aircraft.
• Ensure accurate Load Reconciliation.
• Responsible for agreeing and communicating Aircraft movement messages and delay codes.
• Assist with disruption management.
• Able to work under pressure to tight timelines.
• Developed detailed schedules for effective manpower utilization during turnaround events.
• Improved safety performance with thorough risk assessments and adherence to safety protocols during turnarounds.

Company Overview: Ground Handling Agency

Performing Load Control on various airlines QATAR AIRWAYS, OMAN AIR, AIR ARABIA, JAZEERA AIRWAYS, ETIHAD AIRWAYS, GULF AIR, SRILANKAN AIRLINES, FLY NAS, SALAM AIR.

Having License of Following Aircraft:

A320, A320 Neo, A321, A330-200/300, B787-800/900

Responsibilities/Tasks

Weight and Balance calculations, checking, measuring and weighing of passenger baggage and cargo, preparation of Load Sheet, Trim Sheet and LIR (Loading Instruction report) documents for the flight, Preparation of NOTOC, ensuring safe operations of the flight

Achievements

Received Letter of appreciation from various airlines due to errorless work on timely manner.

I Received "Employee of the year Award" for Two consecutive years due to exceptional service and dedication to work.

Areas of Expertise at Airport:

• Customer Services
• Cargo
• Ramp
• Baggage Handling
• Segregation
• Boarding Area

• On top from 23 centers all over the Pakistan on performance
• Appreciation letter with cash reward for achieving record target
• Control and manage the operations of whole center which includes purchasing of paddy, customer services, handling of paddy, labor handling, loading and offloading, stock keeping, delivered paddy to factory or warehouse on time
• Creating a positive, pro-active and team-based culture