Mohammad Omer Karim

Business-as-Usual (BAU) – Agile Delivery Leadership

• Lead and manage a team of Agile Coaches and Scrum Masters delivering product increments for Easypaisa app.

• Lead the SDLC lifecycle from scoping to deployment ensuring seamless delivery of projects aligned with organizational goals.

• Strengthen cross-functional alignment across Product, Engineering, QA, DevOps, Architecture, and Compliance.

• Improved Time to Market by 8% in 2024 and 20% in 2025.

• Standardized Agile ways of working to enhance flow efficiency and delivery cadence.

• Partner closely with Product Owners to refine roadmaps and ensure clarity of requirements.

• Support Agile Coach & Scrum Masters in removing impediments and maturing Agile discipline.

Agile Center of Excellence (CoE) – Continuous Improvement Leadership

• Lead the Agile CoE defining delivery standards, frameworks, and best practices.

• Identify systemic issues across People, Processes, Collaboration, and Culture through customized dashboard and insightful ceremonies.

• Conduct Agility Assessments and Health Checks to uncover maturity gaps.

• Improved Agility Score from 54% in 2023 to 67% in 2025.

• Drive continuous improvement across SDLC from Solutioning to QA and release planning.

• Develop Agile metrics to support evidence-based decisions.

• Promote transparency, psychological safety, and experimentation.

• Align Agile transformation strategy with broader business goals.

• Work closely and collaboratively with the Product Owners, BA, QA & Tech Leads.
• Assess and inculcate suitable 'Agile Approach' for the projects that support frequent deliveries in a sustainable manner.
• Lead and coach multi-disciplined teams across a variety of developments ensuring they are motivated, collaborating and working well.
• Facilitate ceremonies such as planning, stand-ups, reviews, and retrospectives.
• Conduct necessary coaching towards team members towards agile Principles to help the team achieve early value for the customers.
• Maintain a healthy relationship with clients by having a transparent view of development progress and manage the expected outcome under the allocated budget.

• Conduct research and analysis on industry trends, competitive landscape, and market dynamics to generate insights and recommendations for strategic decision-making.
• Use quantitative and qualitative analysis to assess the performance of various business units, address areas of improvements to support strategic decision-making and resource allocation.
• Built relationships with stakeholders across all levels of the organization to ensure alignment with corporate goals.
• Evaluated effectiveness of current strategies by tracking KPIs over time.
• Analyze and map the end-to-end customer journey across various touchpoints and channels to assess opportunities for improvement to enhance the overall customer experience.
• Conducted market research (NPS, CSAT, CES) and competitor benchmarking to identify opportunities for growth.

• Identified potential areas of improvement in terms of efficiency and effectiveness when it comes to managing customer relationships.
• Generated regular reports detailing usage metrics, sales figures, customer feedback.
• Analyzed customer data to identify trends in purchase behavior, customer service issues, and other areas of interest.
• Created reports and dashboards to track key performance indicators related to customer retention, satisfaction, and loyalty.
• Generated standard or custom reports summarizing business, financial data.