Mohammad Omer Karim
Islamabad
Summary
Results-driven Agile Coach with 8+ years of experience empowering teams to embrace Agile methodologies and achieve high-performance outcomes. Adept at facilitating Agile transformations, I specialize in coaching cross-functional teams, from inception to delivery, fostering a culture of collaboration, continuous improvement, and customer-centricity. Skilled in Agile frameworks such as Scrum, Kanban, and SAFe, I excel in guiding teams through complex projects, optimizing workflows, and enhancing productivity. Known for my ability to effectively communicate Agile principles, mentor team members, and drive organizational change, I am passionate about enabling teams to deliver value iteratively and exceed stakeholder expectations
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head of Agile Delivery-Agile Coach-Scrum Master
TELENOR MICROFINANCE BANK
Islamabad, Pakistan
02.2022 - Current
- Lead and facilitate the organization's transition to Agile methodologies, such as Scrum, Kanban, LSD and SAFe (Scaled Agile Framework)
- Develops a strategic roadmap for Agile adoption that aligns with the organization's goals, culture, and business objectives.
- Provides coaching and mentorship to senior leaders, middle management, Scrum Masters, Agile Coaches, and teams to effectively adopt Agile principles and practices resulting in a 50% increase in team efficiency and a 20% reduction in 'Time to Market'.
- Leads and supports change management efforts related to Agile transformation, addressing cultural shifts, resistance to change, and ensuring smooth transitions which improved the agility assessment score by 55% in 1 year
- Defines and tracks metrics to measure the success and impact of Agile adoption, using data-driven insights to drive improvements and optimize processes.
- Identify areas for process improvement and work with teams to continuously enhance their agile practices
- Encourages a culture of continuous improvement, experimentation, and innovation, seeking ways to enhance Agile practices and adapt them to evolving organizational needs.
- Engages with stakeholders at various levels of the organization to communicate the benefits and value of Agile, gaining buy-in and alignment with strategic goals.
Sr. Agile Delivery Manager
CIKLUM
Islamabad
01.2019 - 01.2022
- Work closely and collaboratively with the Product Owners, BA, QA & Tech Leads
- Assess and inculcate suitable 'Agile Approach' for the projects that support frequent deliveries in a sustainable manner
- Lead and coach multi-disciplined teams across a variety of developments ensuring they are motivated, collaborating and working well
- Facilitate ceremonies such as planning, stand-ups, reviews, and retrospectives
- Conduct necessary coaching towards team members towards agile Principles to help the team achieve early value for the customers
- Maintain a healthy relationship with clients by having a transparent view of development progress and manage the expected outcome under the allocated budget.
Corporate Strategy Analyst - Customer Experience Management
CHINA MOBILE
Pakistan
11.2014 - 12.2018
- Assist in the development and execution of the company's strategic plan
- Conduct research and analysis on industry trends, competitive landscape, and market dynamics to generate insights and recommendations for strategic decision-making
- Use quantitative and qualitative analysis to assess the performance of various business units, address areas of improvements to support strategic decision-making and resource allocation
- Collaborate with cross-functional teams to execute strategic projects and initiatives
- Provide analytical support, develop project plans, and track progress to ensure timely and successful project completion
- Analyze and map the end-to-end customer journey across various touchpoints and channels, assessed pain points, opportunities for improvement, and moments of delight to enhance the overall customer experience
- Design and manage Voice of the Customer programs (NPS, CSAT, CES) to gather feedback and insights from customers
- Utilize surveys, interviews, focus groups, and other research methods to understand customer needs, preferences, and expectations
- Analyze customer data, feedback, and behavioral patterns to derive actionable insights
- Use data analytics techniques to discover trends, patterns, and opportunities for enhancing the customer experience.
CRM Business Analyst
PAKISTAN MOBILE COMMUNICATION LTD
Islamabad, Pakistan
08.2013 - 11.2014
- Developed tracking mechanisms to ensure customer inquiries were routed appropriately and answered in an efficient and consistent manner.
- Identified potential areas of improvement in terms of efficiency and effectiveness when it comes to managing customer relationships.
- Documented procedures for using the CRM system effectively across all departments in the organization.
- Generated regular reports detailing usage metrics, sales figures, customer feedback.
- Analyzed customer data to identify trends in purchase behavior, customer service issues, and other areas of interest.
- Developed strategies for improving the customer experience through better use of CRM tools.
- Created reports and dashboards to track key performance indicators related to customer retention, satisfaction, and loyalty.
- Developed and implemented a customer segmentation strategy based on customer profiles.
- Generated standard or custom reports summarizing business, financial data.
Education
Master of Science (M.S.) - Management -
University of Engineering & Technology
Taxila Pakistan01.2015
Bachelor of Science (B.S.) - Computer Sciences -
Hamdard University
Islamabad Pakistan01.2004
Skills
- Agile Transformation
- Value Stream Mapping
- Scrum
- Kanban
- JIRA, Azure DevOPS
- Servant Leadership
- Lean Six Sigma
Certification
- SAFe Advanced Scrum Master, 2022, Scaled Agile Framework - 85247517-7286
- Agile Certified Practitioner, 2021, Project Management Institute - 2935878
- Lean Six Sigma Yellow Belt, 2008, GEM International
Voluntary Agile Contributions
- Conducted Agile workshop at NUST Business School in December 2023
- Participated in Agile Pakistan conference held at FAST University in October 2023
- Conducted Agile workshop at CRPL in March 2021.
Publication & Blogs
- New World Order, Globalization and its Impact on Pakistan : SAICON International Conference Dec 2012
- Assessing the Influential Behavioral factors of Performance Management System : Journal of Strategy & Performance Management Jan 2015
- Estimations in Agile Projects : Blogspot Jan 2022
- Pre-Mortem: A Proactive approach to secure your AGILE Projects : Blogspot Jan 2022
Timeline
Head of Agile Delivery-Agile Coach-Scrum Master
TELENOR MICROFINANCE BANK
02.2022 - Current
Sr. Agile Delivery Manager
CIKLUM
01.2019 - 01.2022
Corporate Strategy Analyst - Customer Experience Management
CHINA MOBILE
11.2014 - 12.2018
CRM Business Analyst
PAKISTAN MOBILE COMMUNICATION LTD
08.2013 - 11.2014
Master of Science (M.S.) - Management -
University of Engineering & Technology
Bachelor of Science (B.S.) - Computer Sciences -
Hamdard University
- SAFe Advanced Scrum Master, 2022, Scaled Agile Framework - 85247517-7286
- Agile Certified Practitioner, 2021, Project Management Institute - 2935878
- Lean Six Sigma Yellow Belt, 2008, GEM International
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