Interior Designing
Mehwish Iftikhar
Manager Sales And Marketing
Karachi, Sindh,JK
Summary
Dynamic leader with a proven track record at Aitemad Group of Companies, adept in strategic planning and workforce management. Excelled in enhancing customer satisfaction and team productivity, boosting performance through effective mentoring. Skilled in financial management and staff development, achieving significant operational efficiencies and maintaining high-quality service delivery.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Manager Sales & Marketing
Aitemad Marketing (Builders & Developers)
01.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Manager Sales & Marketing
Aitemad Travel & Tours
06.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Managed senior-level personnel working in marketing and sales capacities.
Education
MBA - Marketing
BAHRIA UNIVERSITY
Karachi, Sindh, Pakistan 04.2001 -
BBA - Marketing
BAHRIA UNIVERSITY
Karachi, Sindh, Pakistan 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Staff development
Workforce management
Customer service
Financial management
Interests
Visual Merchandising
Timeline
Manager Sales & Marketing
Aitemad Travel & Tours
06.2022 - Current
Manager Sales & Marketing
Aitemad Marketing (Builders & Developers)
01.2013 - Current
MBA - Marketing
BAHRIA UNIVERSITY
04.2001 -
BBA - Marketing
BAHRIA UNIVERSITY
04.2001 -
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