Madiha Batool
Customer Support Officer
Karachi
Summary
Creative Social Media Manager experienced in managing social media programs across consumer properties. Proactive and hardworking individual talented in program integration, strategic planning and social marketing evaluation.
Conscientious Worker with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Social Media Manager
Arctic Media
Karachi
09.2022 - Current
- Designed and implemented social media strategies to align with business goals.
- Increased customer engagement through social media.
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Social Media Influencer
Self Business
Karachi
12.2016 - Current
- Created, curated and managed published content for feed and stories across social media channels.
- Live streamed dialogue and events on Facebook, Twitter and Instagram to optimize interaction and engagement levels.
- Captured daily events in and around [Location] using compelling eye-catching imagery and video content.
- Gathered insights from interaction with current and prospective consumers to enhance content.
- Engaged with consumers using education, passion and authenticity.
- Monitored and built social media following by maintaining solid online presence via community engagement.
Education
High School Diploma -
International School of Studies
Karachi 08.2009 - 08.2012
Bachelor of Science - Commercial And Advertising Art
Iqra University
Pakistan 08.2012 - 12.2016
Skills
Content and digital asset management
Timeline
Social Media Manager
Arctic Media
09.2022 - Current
Social Media Influencer
Self Business
12.2016 - Current
Bachelor of Science - Commercial And Advertising Art
Iqra University
08.2012 - 12.2016
High School Diploma -
International School of Studies
08.2009 - 08.2012
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