Kamran Khan
Karachi,Sindh
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Officer (CSO)
BankIslami Pakistan Ltd
12.2021 - Current
- Core Responsibilities are: To resolve customer queries and provide them relevant resolution
- Cash Handling and Counter Dealing with due care
- Cash Balancing & ATM balancing timely with no difference
- Sending Email & Data report to internal departments on daily basis
- Handling Remittances i.e PO, Home Remittances etc
- Handling Cheque Books, ATM Cards and Generate CIFs/Account No for new Customers
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processing Inward/Outward Clearing, RTGS, Lockers etc
- Document Scanning, Issuance Bank Certificate and Customer Statement
- Scrutinize daily transaction vouchers, System Reports, Reconcile of all suspense accounts and ensure rectification if required on daily basis.
Branch Service Officer (BSO)
alBaraka Bank Pakistan
08.2019 - 11.2021
Customer Support Executive - NBP
Ibex.co
12.2017 - 09.2019
Customer Support Executive - Warid
Ibex.co
09.2017 - 12.2017
Education
Bachelor of Science -
Sindh University
Hyderabad, SD01.2017
Intermediate (Pre-Engineering) -
Govt. College Hyderabad
Hyderabad, SD01.2015
Matriculation (Science) -
Tiny Tots High School
Hyderabad, SD01.2013
Skills
- Ability to work well under pressure
- Expert in dealing on phone
- Pro-active approach to problem solving
- MS office (Word, Excel, Power Point, Outlook)
- Windows installation, Basic System troubleshooting
- Customer Support
- Complaint Handling
- Documentation And Reporting
- Records Maintenance
- Customer Relations
- Complaint resolution
Activities
- Reading Books
- Internet Surfing
- Watching Movies
References
Available on request
Certification
- Certified Islamic Retail Banker accredited by Center for Islamic Business and Finance (CIBF) Institute of Business Management (Io BM) ft. BankIslami
- Certified Professional of Microsoft Windows, Microsoft Office and Internet Essentials from FAITH College Hyderabad
- Certified Professional of Web Designing consists (HTML,Dreamweaver,Macromedia Flash,Adobe photoshop,Internet and FTP) from Computer Man (IoET) Hyderabad
Languages
Urdu
Native language
English
Intermediate
B1
Timeline
Customer Service Officer (CSO)
BankIslami Pakistan Ltd
12.2021 - Current
Branch Service Officer (BSO)
alBaraka Bank Pakistan
08.2019 - 11.2021
Customer Support Executive - NBP
Ibex.co
12.2017 - 09.2019
Customer Support Executive - Warid
Ibex.co
09.2017 - 12.2017
Bachelor of Science -
Sindh University
Intermediate (Pre-Engineering) -
Govt. College Hyderabad
Matriculation (Science) -
Tiny Tots High School
- Certified Islamic Retail Banker accredited by Center for Islamic Business and Finance (CIBF) Institute of Business Management (Io BM) ft. BankIslami
- Certified Professional of Microsoft Windows, Microsoft Office and Internet Essentials from FAITH College Hyderabad
- Certified Professional of Web Designing consists (HTML,Dreamweaver,Macromedia Flash,Adobe photoshop,Internet and FTP) from Computer Man (IoET) Hyderabad
Similar Profiles
Vinod LachmanVinod Lachman
Customer Service Manager at BankIslami Pakistan LimitedCustomer Service Manager at BankIslami Pakistan Limited
Asdaq MatloobAsdaq Matloob
Business Sales Coordinator-North at BankIslami Pakistan Ltd.Business Sales Coordinator-North at BankIslami Pakistan Ltd.
Syed Rehman AliSyed Rehman Ali
R.V.P ADC/Digital Projects and Application Support at BankIslami PakistanR.V.P ADC/Digital Projects and Application Support at BankIslami Pakistan