Adil Javed
Customer Service Officer
Islamabad,IS
Summary
OBJECTIVES To work with the highest possible degree of devotion and dedication for the achievement of personal as well as organizational goals for success as an efficient team member and contributor to the given tasks and targets. Enthusiastic Customer Service officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
4
4
Languages
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Officer (CSO)
Habib Bank Ltd
Islamabad , Federal
2017.05 - Current
- Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.
- Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
- Performed comprehensive analysis of registrations for securities and insurance programs.
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Managed effective action plans to respond to audit discoveries and compliance violations.
Cash Officer
Habib Bank Limited
Murree
2014.11 - 2017.05
- Handling Cash Receipt, Payments Transfers Clearing Account Opening, Remittances, ATM's.
- Inter City Clearing.
- Customer Services.
Operation Officer
TCS Private Limited
Islamabad
2014.02 - 2014.11
- Maintaining KPI report on daily basis.
- Communication with network regarding shipments with MOD's, DMOD's and KPI via Outlook.
- Managing couriers for deliveries and reporting on daily basis.
- Timely reporting of missing shipments to management
- Ensured proper scanning & safety of shipments
Customer Service Executive
Mobilink
Islamabad
2013.07 - 2014.01
- Assisted 250 customers in average 90s in 7 hours by answering questions, responding to inquiries .
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Customer Services.
Customer Facilitation Agent
Ufone PTML
Islamabad
2012.02 - 2013.06
- Assisted 250 customers in average 90s in 7 hours by answering questions, responding to inquiries .
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Customer Services.
Junior Accountant
Digital Processing Systems
Islamabad
2011.01 - 2012.02
- Compiled general ledger entries on short schedule with 100% accuracy.
- Book keeping & reviewing the Write up in Quick Book Pro.
- Making Bank Reconciliation Statement.
- Tax Filing Return.
- Payroll & Sales Analysis.
- Making GL and Journal Communication with New York Clients.
- Making Line of Credit & Credit Card.
Education
Bachelor of Commerce (B.com) - Commerce
University Of The Punjab
Federal Government College Of Commerce 2007.10 - 2010.02
Intermediate of Commerce (I.com) - Commerce
F.G. Commerce College
H-8/4 Islamabad 2005.10 - 2007.10
Matriculation - Science Education
F.G Model Comprehensive School
G-7/2 Islamabad 2004.10 - 2005.10
Skills
Excel
Timeline
Customer Service Officer (CSO)
Habib Bank Ltd
2017.05 - Current
Cash Officer
Habib Bank Limited
2014.11 - 2017.05
Operation Officer
TCS Private Limited
2014.02 - 2014.11
Customer Service Executive
Mobilink
2013.07 - 2014.01
Customer Facilitation Agent
Ufone PTML
2012.02 - 2013.06
Junior Accountant
Digital Processing Systems
2011.01 - 2012.02
Bachelor of Commerce (B.com) - Commerce
University Of The Punjab
2007.10 - 2010.02
Intermediate of Commerce (I.com) - Commerce
F.G. Commerce College
2005.10 - 2007.10
Matriculation - Science Education
F.G Model Comprehensive School
2004.10 - 2005.10
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