Faheem Abbas
Nails4u
Lahore, Punjab,PB
Summary
Dedicated Customer Support Representative with proven skills in complaint handling and data management. Recognized for enhancing customer satisfaction through effective communication and problem-solving.
2
Languages
4
years of professional experience
Work History
Customer Support Representative
3 Years 1 Month- Resolved customer inquiries through various communication channels, ensuring high satisfaction rates.
- Utilized CRM software to track and manage customer interactions efficiently.
- Facilitated collaboration among cross-functional teams to resolve complex customer issues efficiently.
Senior Content Writer
9 Months- Developed engaging content strategies aligned with brand goals and audience insights.
- Collaborated with cross-functional teams to produce high-quality articles and marketing materials.
- Edited and proofread content for clarity, consistency, and adherence to style guidelines.
- Researched industry trends and competitor content to enhance overall writing quality.
Customer Supprt Representative
5 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance customer service processes and improve response times.
- Utilized CRM software to track customer interactions, ensuring accurate and timely follow-ups.
Education
Bachelor of Science - Zoology
- 3.66 GPA
Content Writing - Content Writing
Skills
Customer success management
Complaint handling
Customer service excellence
Inbound call answering
CRM software
Data management
Report generation
Content Writing
Languages
English
Professional Working
Urdu
Full Professional
Timeline
Customer Support Representative
Nails4u
02.2023 - 03.2026
Senior Content Writer
DT Modern Tech
06.2022 - 03.2023
Customer Supprt Representative
Euro Cars
11.2021 - 04.2022
DG Skills
Content Writing from Content Writing
University of Central Punjab
Bachelor of Science from Zoology