Aysha Manzoor
Lahore
Summary
Dedicated leader with excellent planning and prioritization skills. energetic and dynamic person with a broad range of job experience, including retail sales, management and administration. willing to pick up new skills.
Overview
10
10
years of professional experience
Work History
Operations Manager
Second Cup Coffee Company
Lahore, Pakistan
07.2016 - 10.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Customer Care Representative
Cold Stone Creamery
Lahore, Pakistan
04.2015 - 07.2016
- Order taking and prepare feasibility for financial management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reached out to customers after completed sales to suggest additional service or product.
Customer Relationship Officer
Abacus Consulting
Lahore, Pakistan
09.2012 - 02.2016
- Providing advice, Information, and assistance to the callers.
- Dealing with customers queries, requests, orders, and complaints.
- Identifying and escalating priority issues and customer complaints.
- Achieved 100% target-based sales every month.
- Ability to deal with customers using excellent interpersonal communication.
Education
MBA - Marketing
Lahore Leads University
Lahore06.2017
Skills
- Diploma in Food and Beverages
- Certificate in Professional Barista
- Diploma in computer IT foundation
- Time Management
- Effective communication
- Customer Retention
- Sales Background
Timeline
Operations Manager
Second Cup Coffee Company
07.2016 - 10.2022
Customer Care Representative
Cold Stone Creamery
04.2015 - 07.2016
Customer Relationship Officer
Abacus Consulting
09.2012 - 02.2016
MBA - Marketing
Lahore Leads University
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