Aysha Manzoor
Hospitality Professional
Lahore
Summary
Dedicated leader with excellent planning and prioritization skills. energetic and dynamic person with a broad range of job experience, including retail, sales, management and administration, willing to pick up new skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Operations Manager
Second Cup Coffee Company
Lahore
07.2016 - 10.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Care Representative
Cold Stone Creamery
Lahore
04.2015 - 07.2016
- Order taking and prepare feasibility for financial management.
- Maintained and managed customer files and databases.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Customer Relationship Officer
Abacus Consulting
Lahore
07.2012 - 04.2015
- Providing advice, information and assistance to the callers.
- Dealing with customers' queries, requests, orders and complaints
- Achieved 100% target- based sales every month.
- Ability to deal with customers using excellent interpersonal communication skills.
Education
MBA - Marketing
Lahore Leads University
Lahore Pakistan 10.2015 - 06.2017
Skills
Diploma in Food & Beverages
undefinedTimeline
Operations Manager
Second Cup Coffee Company
07.2016 - 10.2022
MBA - Marketing
Lahore Leads University
10.2015 - 06.2017
Customer Care Representative
Cold Stone Creamery
04.2015 - 07.2016
Customer Relationship Officer
Abacus Consulting
07.2012 - 04.2015
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