Attiq Ur Rehman
Universal Service Officer
Chakwal
Summary
Dynamic universal service officer with MCB Bank, recognized for enhancing client satisfaction through effective problem-solving and relationship-building. Skilled in cross-selling and up-selling, excelling in client needs assessments while maintaining meticulous records. Strong communication and active listening abilities foster long-term partnerships and drive service excellence.
Overview
1
1
year of professional experience
Work History
Universal Service Officer
MCB Bank
05.2025 - Current
- Increased client contentment by effectively handling service-related concerns.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
Education
Bachelor of Arts - undefined
Skills
Cross-selling and Up-selling
Reporting and documentation
Client needs assessments
Grant writing
Effective customer communication
Customer service
Active listening
Time management abilities
Maintaining client records
Teamwork and collaboration
Timeline
Universal Service Officer - MCB Bank
05.2025 - Current
Allama Iqbal Open University - Bachelor of Arts,