WEBSITE DEVELOPMENT
Ata Ur Rahman
BANKING & FINANCE
Jhang,Punjab/Pakistan
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized Customer relationship with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions. Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
4
4
Languages
Work History
Customer Relationship Officer
NATIONAL RURAL SUPPORT PROGRAMME NRSP(NGO).
TOBA TEK SINGH, PUNJAB
02.2022 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Logged call information and solutions provided into internal database.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Made customers aware of current and new programs and services.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
LOAN OFFICER
ASA PAKISTAN MICROFINANCE LTD PUNJAB PAKISTAN
GUJRAT, PUNJAB
07.2020 - 04.2021
- Recommended loan approvals and denials based on customer loan application reviews.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Advised clients on mortgage, education and personal loans.
- Developed and maintained relationships with local real estate agents.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
COMPUTER OPERATOR
ALI AKBER SPINNING MILLS LTD GULLBERG LAHORE PUNJAB PAKISTAN.
LAHORE, PUNJAB
04.2013 - 11.2016
- Maintained spreadsheets of data across multiple systems while preserving exceptional data accuracy.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
- Documented database and mainframe storage discrepancies, referring discovered issues to supervisor for remediation.
Education
No Degree - SCIENCE
BOARD oF INTERMEDIATE & SECONDERY EDUCATION FAISAL
FAISALABAD 03.2009 - 08.2011
No Degree - DIPLOMA iN COMMERCE
PUNJAB BOARD oF TECHNICAL EDUCATION LAHORE
LAHORE 08.2011 - 08.2013
Bachelor of Arts - ARTS
UNIVERSITY oF THE PUNJAB LAHORE
LAHORE 10.2013 - 01.2017
Master of Science - MSC COMPUTER SCIENCE
UNIVERSITY oF AGRICULTURE FAISALABAD
FAISALABAD 10.2017 - 12.2020
Skills
Sales expertise
Software
YOUTUBING
BLOGGING
Interests
BOOK KEEPING
NEWS PAPER READING
Timeline
Customer Relationship Officer
NATIONAL RURAL SUPPORT PROGRAMME NRSP(NGO).
02.2022 - Current
LOAN OFFICER
ASA PAKISTAN MICROFINANCE LTD PUNJAB PAKISTAN
07.2020 - 04.2021
Master of Science - MSC COMPUTER SCIENCE
UNIVERSITY oF AGRICULTURE FAISALABAD
10.2017 - 12.2020
Bachelor of Arts - ARTS
UNIVERSITY oF THE PUNJAB LAHORE
10.2013 - 01.2017
COMPUTER OPERATOR
ALI AKBER SPINNING MILLS LTD GULLBERG LAHORE PUNJAB PAKISTAN.
04.2013 - 11.2016
No Degree - DIPLOMA iN COMMERCE
PUNJAB BOARD oF TECHNICAL EDUCATION LAHORE
08.2011 - 08.2013
No Degree - SCIENCE
BOARD oF INTERMEDIATE & SECONDERY EDUCATION FAISAL
03.2009 - 08.2011
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