Summary
Overview
Work History
Education
Skills
Additional Information
working as online business.
Timeline
Generic
AREEBA MIRZA

AREEBA MIRZA

BANKING
KARACHI ,Sindh

Summary

Dedicated to SAMBA BANK LTD, customer relations professional successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. Centered on building customer satisfaction and loyalty with high-quality support.

Overview

5
5
years of professional experience

Work History

Customer Relationship Officer

SAMBA BANK LTD
KARACHI
08.2020 - Current
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Managed department call volume of 50 TO 60 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Educated customers about SLIC Takalful, personal loan, auto loan, homeloan, and also a services provider like deposits the cash , resolve customer complaint, and also maintained a branch ambiance
  • Assisted customers with opening accounts and signing up for new services.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Maintained statistical database of customers using CRISP for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
  • Made customers aware of current and new programs and services.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via T-24 system.
  • Managed customer relations on ongoing basis to maximize customer retention.

Business Development Officer

SONERI BANK LTD.
karachi
03.2020 - 08.2020
  • Collaborated with sales and marketing departments to support client acquisition.
  • Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.

BANCA SALES CONSULTANT

EFU LIFE BANCA ASSURANCE
KARACHI
04.2018 - 11.2019
  • Created detailed sales presentations to communicate product features and market data.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Oversaw daily outbound calls to identify services that address primary needs.
  • Maximized customer retention by resolving issues quickly.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Followed up with existing customers to provide additional support and address concerns.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • CERTIFIED IN EFU LIFE BANCA ASSURANCE

Education

Matriculation - BIOLOGY SCIENCE

GOVT GIRLS HIGH SECONDARY SCHOOL
BLOCK M
04.2001 -

Intermediate - COMMERCE

GOVT DEGREE SCI AND COMMERCE COLLAGE
BLOCK 16
04.2001 -

Bachelor's in Commerce - B.COM

GOVT PRIMIER COLLAGE
BLOCK H
04.2001 -

CERTIFIED IN MS OFFICE , GRAPHIC AND WEB DESIGNING - Computer Graphics

ROSHI COMPUTER ISTITUTE
KARMIABAD
04.2001 -

Skills

    Customer Relations

Training and mentoring

Sales proficiency

Account updates

Research and due diligence

Sales expertise

Complaint resolution

Multi-line phone talent

Creative problem solving

Route dispatch

Administrative support

Inter-department collaboration

Additional Information

DATE OF BIRTH : 15th July 1996

MARITALSTATUS : Married


working as online business.

 FUTHER MORE , I'm doing online business with the name of Vestire store. its a clothing business and women accessories 

Timeline

Customer Relationship Officer

SAMBA BANK LTD
08.2020 - Current

Business Development Officer

SONERI BANK LTD.
03.2020 - 08.2020

BANCA SALES CONSULTANT

EFU LIFE BANCA ASSURANCE
04.2018 - 11.2019

Matriculation - BIOLOGY SCIENCE

GOVT GIRLS HIGH SECONDARY SCHOOL
04.2001 -

Intermediate - COMMERCE

GOVT DEGREE SCI AND COMMERCE COLLAGE
04.2001 -

Bachelor's in Commerce - B.COM

GOVT PRIMIER COLLAGE
04.2001 -

CERTIFIED IN MS OFFICE , GRAPHIC AND WEB DESIGNING - Computer Graphics

ROSHI COMPUTER ISTITUTE
04.2001 -
AREEBA MIRZABANKING