Apsara Afaq Siddiqui
ABBOTTABAD
Summary
Effective communicator with background in high-paced banking environment, seeking to transition into new field. Developed strong customer service and problem-solving skills, ensuring client satisfaction and efficient resolution of issues. Looking to leverage these transferrable skills to contribute meaningfully in new professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Branch Service & Account Opening Officer
Allied Bank Limited
01.2025 - Current
- Enhanced client satisfaction by offering tailored solutions to meet needs.
- Fostered trust and loyalty through strong relationship-building with clients.
- Ensured compliance by processing customer account openings efficiently and accurately.
- Resolved account-related issues promptly, maintaining professionalism and customer satisfaction.
- Promoted products aligned with customer requirements to boost overall satisfaction.
- Coordinated with internal teams to optimize seamless service delivery for clients.
Teller
Allied Bank Limited
11.2022 - 12.2024
- Served as the first point of contact for clients, providing friendly and attentive service.
- Assisted customers with transactions, guiding them on services and solutions.
- Supervised daily operations of teller staff ensuring compliance with banking regulations.
Education
Master of Science - Finance
Comsats University
Abbottabad, Islamabad08-2026
Bachelor of Science - Economics
The University Of Haripur
Haripur, Khyber Pakhtunkhwa, Pakistan08-2022
Skills
- Professionalism and ethics
- Goal-oriented mindset
- Cross-selling products
- Teamwork and collaboration
- Customer service
- Adaptability and flexibility
- Relationship building
- Task prioritization
- Product knowledge
- Interpersonal skills
Certification
- 2025 3- Day BSO Essential Toolkit Allied Bank Limited
- 2022 5-Day Teller Training Allied Bank Limited
- 2021 Connected Pakistan Conference (2021) Participated to gain insights on national development, technology, and community initiatives.
- 2021 One-Day Symposium on Climate Change and Soil Dynamics (2021) Enhanced awareness on environmental issues and sustainable practices.
- 2021 3-Day Training on Active Citizenship (2021) Organized by Sungi Development Foundation & British Council Pakistan
LANGUAGES
English Fluent
Urdu Native
Timeline
Branch Service & Account Opening Officer
Allied Bank Limited
01.2025 - Current
Teller
Allied Bank Limited
11.2022 - 12.2024
Master of Science - Finance
Comsats University
Bachelor of Science - Economics
The University Of Haripur