Rida Fatima

KYC Operations Specialist with a robust background in corporate account verification and client onboarding at top financial institutions, including United Bank Limited and Bank Mashreq. Demonstrates expertise in managing diverse entity types across the UAE while executing thorough due diligence and streamlining operational processes. Proven ability to enhance customer service and foster collaboration across teams, ensuring compliance and efficiency in high-demand settings. Career objectives include advancing operational excellence in KYC processes within a dynamic financial environment.

• Best Performer Certificate, 06/21, Awarded the Best Performer Certificate by United Bank Limited (UBL) for outstanding achievements as a Customer Care Officer during the first half of 2021. This certificate highlights exemplary performance in delivering exceptional customer service, surpassing targets, and consistently demonstrating a high level of professionalism and expertise.
• Top Performer, 12/21, Recognized as a top performer by United Bank Limited (UBL) for exceptional contributions during the second half of 2021. This recognition reflects exemplary performance, leadership, and dedication in delivering outstanding results in customer care and other key areas.
• Roshan Digital Accounts Campaign, Played an integral role in the successful implementation of the Roshan Digital Accounts campaign at United Bank Limited (UBL). Actively engaged with customers to promote and facilitate the adoption of Roshan Digital Accounts, contributing to the campaign's success in attracting overseas Pakistanis to invest in Pakistan's financial market. Demonstrated expertise in explaining account features, addressing inquiries, and providing guidance to customers, thereby fostering trust and encouraging participation in the campaign.

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• English
• Urdu