Ameed Raza
Customer Support Executive
Lahore,PB
Summary
With a diverse background in sales and customer support, I have over 5 years of experience in the call center industry, including working for one of the most reputable call centers in the country. My expertise lies in effectively resolving problems and enhancing customer satisfaction. Throughout my career, I have built a strong reputation for my ability to tackle challenges head-on and consistently deliver exceptional results.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Telesales Representative
Secure Car Care
Islamabad, PB
08.2024 - Current
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
Chat Support Representative
Mindbridge
Lahore
06.2023 - 07.2024
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
Customer Support Executive
IBEX
Lahore, Punjab
08.2021 - 06.2023
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Telesales Executive
Nextech
Lahore, Punjab
01.2020 - 11.2020
- Boosted sales revenue by implementing effective telesales strategies and techniques.
Telesales Executive
Adam Technologies
Lahore, Punjab
03.2017 - 11.2019
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
Education
Bachelor of Science - Avionics Engineering
Superior University
Lahore, Punjab 07.2017 - 07.2024
FSC Pre Engineering -
Leads Group of Colleges
Lahore, Punjab 12.2014 - 12.2016
O Levels -
NJA
Chiniot, Punjab 01.2012 - 12.2013
Skills
Proficient in MS Office
Languages
English
Advanced
C1
Urdu
Proficient
C2
Timeline
Telesales Representative
Secure Car Care
08.2024 - Current
Chat Support Representative
Mindbridge
06.2023 - 07.2024
Customer Support Executive
IBEX
08.2021 - 06.2023
Telesales Executive
Nextech
01.2020 - 11.2020
Bachelor of Science - Avionics Engineering
Superior University
07.2017 - 07.2024
Telesales Executive
Adam Technologies
03.2017 - 11.2019
FSC Pre Engineering -
Leads Group of Colleges
12.2014 - 12.2016
O Levels -
NJA
01.2012 - 12.2013
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