M Ali
Aircraft Technician And Sr Sales Supervisor
Lahore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. In addition driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses persuasive communication to overcome objectives and close sales.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
8
8
Certifications
1
1
Language
Work History
Telesales Representative
Transglobal Services
Lahore
10.2020 - 07.2021
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Handled calls to address customer inquiries and concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Booking Officer
CareGo Cargo
Lahore
10.2019 - 10.2020
- During this period, I worked as a booking officer for the cargo services.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Worked with customers to understand needs and provide excellent service.
On Job Training
Hybrid Aviation Walton Airport
Lahore
10.2020 - 07.2021
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Group Leader
Lahore School of Aviation
Lahore
12.2018 - 12.2018
- Perform the design, construction and electrical systems using facilities, tooling and equipment for the product HOVERCRAFT which was a prototype.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new team members by relaying information on given procedures and safety requirements.
- Collaborated with internal teams to streamline operations across materials handling, and production.
Internee
Star Air Aviation Jinnah Int. Airport
Karachi
07.2018 - 08.2019
- During internship, I was exposed to the listed below aircrafts maintenance activities, sorted, organized and maintained files.
- Took meeting notes and compiled paperwork to support department.
- Cessna 100 Series Single Piston Engine Aircrafts (Cessna 152, Cessna 172P & Cessna R172K).
- Cessna 400 Series Twin Engine Aircrafts (Cessna 402C, Cessna 414A & Cessna 421C).
Telesales Representative
Avro Technologies
Lahore
07.2021 - 07.2022
- Recorded contact information of customers and potential customers in internal database.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
Senior Sales Supervisor
Avro Technologies
Lahore
08.2022 - Current
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Education
Bachelor of Science - Aircraft Maintenance Technology
Lahore School of Aviation (UOL)
Lahore 10.2017 - 06.2021
D.A.E - Auto Mobile & Diesel Technology
Govt. College of Technology
09.2014 - 08.2017
D.A.E - IT
TRICON COLLEGE OF INFORMATION TECHNOLOGY
06.2014 - 08.2014
Modular Exams - Aviation
PIA Training Center
Allama Iqbal Int. Airport Lahore 11.2019 - 12.2019
Skills
Clear manner & Able to record the maintenance process & Hard workingundefined
Certification
(Certificate of Acknowledgement for management in University Event)
Timeline
Senior Sales Supervisor
Avro Technologies
08.2022 - Current
(Certificate of Star of the Month at TGS))
04-2022
(Certificate of Star of the Month at TGS))
12-2021
Telesales Representative
Avro Technologies
07.2021 - 07.2022
(Certificate of Star of the Month at TGS))
02-2021
Telesales Representative
Transglobal Services
10.2020 - 07.2021
On Job Training
Hybrid Aviation Walton Airport
10.2020 - 07.2021
Modular Exams - Aviation
PIA Training Center
11.2019 - 12.2019
(Certificate of Acknowledgement for management in University Event)
11-2019
(Certificate for participating in LIFT PAKISTAN Event)
11-2019
Booking Officer
CareGo Cargo
10.2019 - 10.2020
(Got Internship Completion Certificate)
08-2019
Group Leader
Lahore School of Aviation
12.2018 - 12.2018
(Certificate of Acknowledgement & got public choice award in Event AeroBrass-3)
12-2018
Internee
Star Air Aviation Jinnah Int. Airport
07.2018 - 08.2019
(Certificate of Acknowledgement as a media team in Cultural Event)
04-2018
Bachelor of Science - Aircraft Maintenance Technology
Lahore School of Aviation (UOL)
10.2017 - 06.2021
D.A.E - Auto Mobile & Diesel Technology
Govt. College of Technology
09.2014 - 08.2017
D.A.E - IT
TRICON COLLEGE OF INFORMATION TECHNOLOGY
06.2014 - 08.2014
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