M Ali
Aircraft Technician And Sr Sales Supervisor
Lahore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. In addition driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses persuasive communication to overcome objectives and close sales.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
8
8
Certifications
1
1
Language
Work History
Telesales Representative
Transglobal Services
Lahore
10.2020 - 07.2021
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Handled calls to address customer inquiries and concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Booking Officer
CareGo Cargo
Lahore
10.2019 - 10.2020
- During this period, I worked as a booking officer for the cargo services.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Worked with customers to understand needs and provide excellent service.
On Job Training
Hybrid Aviation Walton Airport
Lahore
10.2020 - 07.2021
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Group Leader
Lahore School of Aviation
Lahore
12.2018 - 12.2018
- Perform the design, construction and electrical systems using facilities, tooling and equipment for the product HOVERCRAFT which was a prototype.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new team members by relaying information on given procedures and safety requirements.
- Collaborated with internal teams to streamline operations across materials handling, and production.
Internee
Star Air Aviation Jinnah Int. Airport
Karachi
07.2018 - 08.2019
- During internship, I was exposed to the listed below aircrafts maintenance activities, sorted, organized and maintained files.
- Took meeting notes and compiled paperwork to support department.
- Cessna 100 Series Single Piston Engine Aircrafts (Cessna 152, Cessna 172P & Cessna R172K).
- Cessna 400 Series Twin Engine Aircrafts (Cessna 402C, Cessna 414A & Cessna 421C).
Telesales Representative
Avro Technologies
Lahore
07.2021 - 07.2022
- Recorded contact information of customers and potential customers in internal database.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
Senior Sales Supervisor
Avro Technologies
Lahore
08.2022 - Current
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Education
Bachelor of Science - Aircraft Maintenance Technology
Lahore School of Aviation (UOL)
Lahore 10.2017 - 06.2021
D.A.E - Auto Mobile & Diesel Technology
Govt. College of Technology
09.2014 - 08.2017
D.A.E - IT
TRICON COLLEGE OF INFORMATION TECHNOLOGY
06.2014 - 08.2014
Modular Exams - Aviation
PIA Training Center
Allama Iqbal Int. Airport Lahore 11.2019 - 12.2019
Skills
Clear manner & Able to record the maintenance process & Hard workingProficient in MS OFFICE, Technical Report Writing
Willing and able to work extended duty periods on sequential days
Familiar with aircraft tools and equipmentSales proficiency and Documentation
Product and service knowledge
Certification
(Certificate of Acknowledgement for management in University Event)
Timeline
Senior Sales Supervisor
Avro Technologies
08.2022 - Current
(Certificate of Star of the Month at TGS))
04-2022
(Certificate of Star of the Month at TGS))
12-2021
Telesales Representative
Avro Technologies
07.2021 - 07.2022
(Certificate of Star of the Month at TGS))
02-2021
Telesales Representative
Transglobal Services
10.2020 - 07.2021
On Job Training
Hybrid Aviation Walton Airport
10.2020 - 07.2021
Modular Exams - Aviation
PIA Training Center
11.2019 - 12.2019
(Certificate of Acknowledgement for management in University Event)
11-2019
(Certificate for participating in LIFT PAKISTAN Event)
11-2019
Booking Officer
CareGo Cargo
10.2019 - 10.2020
(Got Internship Completion Certificate)
08-2019
Group Leader
Lahore School of Aviation
12.2018 - 12.2018
(Certificate of Acknowledgement & got public choice award in Event AeroBrass-3)
12-2018
Internee
Star Air Aviation Jinnah Int. Airport
07.2018 - 08.2019
(Certificate of Acknowledgement as a media team in Cultural Event)
04-2018
Bachelor of Science - Aircraft Maintenance Technology
Lahore School of Aviation (UOL)
10.2017 - 06.2021
D.A.E - Auto Mobile & Diesel Technology
Govt. College of Technology
09.2014 - 08.2017
D.A.E - IT
TRICON COLLEGE OF INFORMATION TECHNOLOGY
06.2014 - 08.2014