Ali Imran Sherwani
Business Development Manager
Lahore
Summary
Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents to manage product-related budgets. Great influencing and communication strengths.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
Business Development Manager
ETS Devices
Lahore
06.2022 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Perform BIDS on different portal like Unison, SamGov & GSA eBuy for US Federal Government
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
Customer Success Manager
Semalt
Lahore
05.2018 - 05.2022
- Lead Generation for SEO Services (Search Engine Optimization)
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Collaborated with sales and product teams to address customer success objectives.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
Administration Officer
MicroTech Industeries
Lahore
09.2016 - 04.2018
- Prepared agendas and took notes at meetings to archive proceedings.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Processed purchase orders, service contracts and financial reports.
- Created, prepared, and delivered reports to various departments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed daily payment processing and drafted related financial documents.
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
CUSTOMER SERVICES REPRESENTATIVE
Mobilink
Lahore
02.2014 - 03.2016
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they’re still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Resolve issues of the customer timely
SALES ENGINEER
UNITED TECHNIKS
Sialkot
10.2010 - 12.2013
- Managed technical integration, systems engineering program management, customer support and program management.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Submitted booking forecasts, monthly highlights and CRM entries.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Analyzed market trends, competitor performance and product strengths.
Education
Bachelor of Science - Electrical Engineering
09.2005 - 10.2010
03.2003 - 06.2005
Sciences
06.2001 - 06.2003
Skills
Campaign development
Staff Management
Forecasting ability
Revenue Generation
Verbal and written communication
Quality control
Business development and planning
Microsoft Word
Microsoft Excel
Power Point
Relationship building and rapport
Certification
MOBILE SWITCHING CENTRE(MSC)
Timeline
Business Development Manager - ETS Devices
06.2022 - Current
Customer Success Manager - Semalt
05.2018 - 05.2022
Basic MS Excel
11-2016
Administration Officer - MicroTech Industeries
09.2016 - 04.2018
CUSTOMER SERVICES REPRESENTATIVE - Mobilink
02.2014 - 03.2016
SALES ENGINEER - UNITED TECHNIKS
10.2010 - 12.2013
HLR (HOME LOCATION REGISTER)
03-2007
BASE STATION SYSTEM(BSS
02-2007
MOBILE SWITCHING CENTRE(MSC)
06-2006
Bachelors of Sciences in Electrical Engineering - Bachelor of Science, Electrical Engineering
09.2005 - 10.2010
F.Sc Pre Engineering - ,
03.2003 - 06.2005
Matriculation in Sciences - , Sciences
06.2001 - 06.2003