Ali Imran Sherwani

Work History

ETS Devices

Lahore

06.2022 - Current

Reached out to potential customers via telephone, email, and in-person inquiries.
Perform BIDS on different portal like Unison, SamGov & GSA eBuy for US Federal Government
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Negotiated and closed long-term agreements with new clients in assigned territory.
Generated new business with marketing initiatives and strategic plans.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Developed process to analyze customer feedback to incorporate insights into product development strategies.

Semalt

Lahore

05.2018 - 05.2022

Lead Generation for SEO Services (Search Engine Optimization)
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Conducted periodic user training sessions to support customer understanding and product feature utilization.
Assisted customers with onboarding and product setup to foster successful adoption and usage.
Collaborated with sales and product teams to address customer success objectives.
Generated reports and communicated results to stakeholders to provide insights into customer success.

MicroTech Industeries

Lahore

09.2016 - 04.2018

Prepared agendas and took notes at meetings to archive proceedings.
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Aided colleagues, managers, and customers through regular communication and assistance.
Processed purchase orders, service contracts and financial reports.
Created, prepared, and delivered reports to various departments.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Managed daily payment processing and drafted related financial documents.
Entered and maintained departmental records in company database.
Computerized office activities, maintained customer communications, and tracked records through delivery.

Mobilink

Lahore

02.2014 - 03.2016

Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that they’re still satisfied with any purchases
Letting customers or clients know about additional products or services
Escalating queries and concerns
Troubleshooting common issues with a product or service
Resolve issues of the customer timely

UNITED TECHNIKS

Sialkot

10.2010 - 12.2013

Managed technical integration, systems engineering program management, customer support and program management.
Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Submitted booking forecasts, monthly highlights and CRM entries.
Gained customer acceptance by demonstrating cost reductions and operations improvements.
Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
Delivered technical sales presentations to prospects and presented benefits and value of products.
Analyzed market trends, competitor performance and product strengths.