Abdal Khan
Sugarland
Summary
Dynamic Business Development Analyst with a proven track record at T Mobile, enhancing productivity and customer satisfaction through expert CRM Management and strategic business modeling. Excelled in operations management and fostering robust client relationships, achieving higher win rates and efficient proposal processes. Skilled in pricing strategy and industry analysis, driving continuous improvement and revenue growth. Experienced Business Management Analyst skilled in budget review, reporting and research. Top-notch administrator with financially-savvy and organized approach. Familiar with helping business leaders understand all facets of operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Development Analyst
T Mobile
New York
01.2023 - 08.2023
- Facilitated internal communication between departments for smoother project execution and improved productivity levels.
- Optimized proposal process, resulting in shorter response times and higher win rates against competitors.
- Provided exceptional customer service, leading to increased referrals and repeat business opportunities.
- Implemented CRM system optimizations for more effective tracking of sales activities and forecasting potential deals accurately.
- Championed product development initiatives based on thorough market research and customer feedback, resulting in a boost to company''s overall product offerings.
Operations Manager, Customer Experience
Hyatt Regency Dallas
Dallas
04.2021 - 02.2022
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
Business Development Intern
Shell Business Operations
Houston
12.2019 - 03.2020
- Communicated with local organizations to build networks and develop leads.
- Assisted in formulating corporate strategy based on market dynamics, customer requirements, and industry trends analysis.
Sales Executive
Chevron
Dallas
02.2019 - 10.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Education
BBA - Business Management
North American University
Stafford05.2023
Skills
- Operations Management
- Business Development
- Pricing strategy
- Industry analysis
- Business Modeling
- CRM Management
Accomplishments
- Collaborated with team of 18 in the development of Shell.
- Supervised team of 33 staff members.
- Resolved product issue through consumer testing.
Certification
Advanced Interpersonal Communication
Organizational Communication : Leadership and Motivation
Customer Service Skills
Business Problem Solving: Critical Thinking and Information Analysis
Business Communication
Business Accounting
Swimming
Pro swimmer
Timeline
Business Development Analyst
T Mobile
01.2023 - 08.2023
Operations Manager, Customer Experience
Hyatt Regency Dallas
04.2021 - 02.2022
Business Development Intern
Shell Business Operations
12.2019 - 03.2020
Sales Executive
Chevron
02.2019 - 10.2019
BBA - Business Management
North American University