Aaron Shah
Karachi
Summary
To work in a creative and challenging environment where I can utilize and enhance my professional skills and can use my expertise for growth of organization.
Committed with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Seasoned professional specialising in strategic leadership and operational management. Armed with unique skills in fostering team collaboration, driving revenue growth, and implementing innovative business solutions. Ready to leverage these skills to enhance organisational performance and productivity.
Overview
11
11
years of professional experience
Work history
Senior Manager (International Sales)
Alphatach
Karachi
01.2025 - Current
- Facilitated collaboration among cross-functional teams to introduce innovative sales initiatives and streamline processes.
- Directed management of client accounts to maintain high levels of customer satisfaction.
- Developed bespoke client solutions emphasising customer retention.
- Nurtured positive client relationships, facilitating acquisition of long-term contracts.
- Formulated engaging proposals targeting potential client acquisition.
- Presented products to foster purchases through demonstration of key features and benefits.
- Preserved customer retention rates through recognition of key accounts and vulnerable clients, implementing effective measures.
- Adapted sales techniques to suit specific client demands, cultivating valuable relationships to boost revenue.
- Established lucrative connections with high-spending clients by leveraging strategic rapport-building methods.
- Evaluated prospect requirements and proposed relevant products and services.
- Established enduring connections with customers, resulting in referrals from satisfied clients.
- Facilitated ongoing customer contact throughout sales and pre-delivery stages.
- Assessed customer requirements to construct outstanding sales journeys.
- Nurtured client relationships throughout entire sales process, ensuring satisfaction post-sale.
- Coordinated seamless deliveries in accordance with customer specifications.
Senior Manager (International Sales)
Digitechtic
Karachi
09.2022 - 12.2024
- Mentored junior sales staff, fostering professional growth and improving team dynamics.
- Managed conflict resolution within teams, ensuring smooth workflow.
- Established robust customer relationships for long-term business growth.
- Monitored team performance and provided constructive feedback to address challenges.
- Cultivated relationships with key clients to enhance customer loyalty and retention.
- Collaborated with marketing teams to design promotional campaigns and materials.
- Handled client queries and complaints promptly and professionally, retaining customer loyalty.
- Built long-term relationships with customers and generated referrals from existing clients.
- Managed client relationships from early stages of sales process through to post-sales
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Maintained expert product knowledge for persuasive, reliable customer guidance.
- Adapted sales pitches and presentations to meet bespoke customer requirements.
- Upheld brand values throughout sales process to differentiate company from competitors.
- Articulated product features and specifications in customer-centric language based on their priorities.
Assistant Manager (International Sales)
Apex Global
Karachi
02.2022 - 09.2022
- Managed relationships with international clients to ensure high levels of customer satisfaction.
- Increased customer satisfaction by resolving issues.
- Led strategic sales initiatives to enhance customer engagement and loyalty.
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Identified prospect needs and offered appropriate products and services.
- Built long-term relationships with customers and generated referrals from existing clients.
Senior Sales Executive (International Sales)
Tech Resource Company
Karachi
11.2020 - 02.2022
- Devised robust sales strategies to strengthen international market footprint.
- Developed and sustained partnerships with key stakeholders in multiple regions.
- Managed cross-functional teams to achieve tailored solutions for global clients.
- Built enduring client relationships, contributing to acquisition of long-term contracts.
- Developed personalised client solutions aimed at strengthening customer retention.
- Administered client accounts to secure consistent customer satisfaction.
- Maintained customer retention levels by recognising key accounts and potential risks, applying suitable measures.
- Refined sales tactics to suit individual client preferences, developing significant relationships to increase revenue.
- Established lasting partnerships with customers, resulting in referrals from established clients.
- Managed customer interactions across sales and pre-delivery processes.
- Assessed customer expectations to create remarkable sales journeys.
- Oversaw client relationships from early sales phases through to ongoing post-sales interactions.
- Established rapport with new and current customers to improve client retention.
Senior Sales Executive (International Sales)
Technado
Karachi
10.2020 - 10.2020
- Developed and maintained strong relationships with international clients to enhance customer satisfaction and loyalty.
- Cultivated relationships with international clients to enhance customer engagement and loyalty.
- Enhanced sales performance with thorough knowledge of product range.
Senior Sales Executive (International Sales)
Renexus
Karachi
09.2020 - 10.2020
- Developed strategic sales plans that aligned with organisational goals and customer needs.
- Cultivated strong relationships with clients to enhance customer satisfaction and loyalty.
- Led cross-functional teams to execute sales initiatives and improve overall performance.
- Established strong relationships with clients to identify unique needs and preferences.
- Collaborated with marketing team to develop impactful sales strategies and promotional materials.
- Achieved high customer satisfaction ratings through exceptional sales service delivery.
- Assisted clients in making informed purchasing decisions, fostering trust and loyalty.
Senior Sales Executive (International Sales)
Digibot
Karachi
01.2020 - 05.2020
- Developed strategic sales plans that aligned with organisational goals and market trends.
- Fostered strong relationships with key clients to enhance customer satisfaction and loyalty.
- Collaborated with marketing teams to create effective promotional materials and campaigns.
- Led initiatives to enhance customer engagement and satisfaction through tailored solutions.
- Established strong relationships with clients to identify unique needs and preferences.
Senior Sales Executive (International Sales)
Axact
Karachi
01.2017 - 01.2020
- Developed and executed strategic sales initiatives across international markets.
- Cultivated relationships with key clients to enhance brand loyalty and market presence.
- Developed strong relationships with clients to understand their needs and preferences.
- Managed customer inquiries and resolved issues to maintain satisfaction and loyalty.
- Established robust client relationships through effective communication and negotiation skills.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Developed and maintained relationships with international clients to enhance sales opportunities.
Senior Executive
The Lead Forum
Karachi
12.2014 - 11.2016
- Conducted cold calls for lead generation.
- Improved client engagement for increased lead generation with professional and personalised communication techniques.
- Evaluated call recordings to ensure adherence to quality standards and guidelines.
- Provided constructive feedback to agents based on call performance and customer interactions.
- Conducted regular audits of call handling processes to ensure compliance with policies.
Education
Registered Nurse - Nursing
M.S.O.N Sindh Govt. Hospital, Korangi No. 5.
Karachi09.2017
Matriculation - Science
St. John's High School
Karachi04.2011
Skills
- Communication skill
- Leadership
- Time Management
- Optimistic
- Result Oriented
- Self motivated
- Analytical and Problem solving skill
- Microsoft Office (Word, Excel, Power Point)
- Customer relationship management
- Influential communication
- Customer retention tactics
- Customer retention
- Zendesk
- Account management
- Client communication
- Sales negotiations
Language
Urdu, English and Punjabi
Timeline
Senior Manager (International Sales)
Alphatach
01.2025 - Current
Senior Manager (International Sales)
Digitechtic
09.2022 - 12.2024
Assistant Manager (International Sales)
Apex Global
02.2022 - 09.2022
Senior Sales Executive (International Sales)
Tech Resource Company
11.2020 - 02.2022
Senior Sales Executive (International Sales)
Technado
10.2020 - 10.2020
Senior Sales Executive (International Sales)
Renexus
09.2020 - 10.2020
Senior Sales Executive (International Sales)
Digibot
01.2020 - 05.2020
Senior Sales Executive (International Sales)
Axact
01.2017 - 01.2020
Senior Executive
The Lead Forum
12.2014 - 11.2016
Registered Nurse - Nursing
M.S.O.N Sindh Govt. Hospital, Korangi No. 5.
Matriculation - Science
St. John's High School