Muhammad Ibrahim
Senior Sales And Customer Experience Manager
Lahore,PB
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 9-year career in US and Canadian markets. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Accomplished in maximizing SaaS, Technical, Software sales and Customer Service. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Senior Sales Manager
The Human Bots
08.2022 - Current
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Evaluated performance against goals and implemented appropriate development plans.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
Account Executive
Motive (Formerly Keeptruckin)
Remote
10.2021 - 09.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Trained clients on product features and updates to secure buy-in.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Cold called, canvassed and obtained referrals to develop sales pipeline.
- Identified customer needs to achieve service levels that met and exceeded expectations.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Executed successful sales strategies to convert leads into customers.
- Managed sales cycle to maintain solid customer base.
- Presented product concepts and offerings to meet client specifications and preferences.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Prepared additional quotes for current clients to upsell products and services.
International Business Development Manager
LiveAdmins
Lahore, Punjab
08.2019 - 10.2021
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Identified business development challenges and customer concerns for proactive resolution.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
Senior Sales Executive
IPSUSA
Lahore, Punjab
05.2017 - 07.2019
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Utilized multiple marketing strategies to improve profitability.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Performed corporate training procedures to educate 8 new employees on sales development.
- Prospected leads, scheduled meetings and converted targets into customers.
- Developed relationships with high-profile clientele by successfully employing consultative sales techniques.
- Received Highest Performing Team recognition for achieving $220,000 in sales annually.
- Earned awards for maintaining customer satisfaction ratings and securing high-profit accounts.
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Managed full sales lifecycle for SMB, Mid Market and Enterprise accounts.
- Shaped sales approaches to individual clients, facilitating relationships with customers.
Telesales & Customer Service Executive
Marif International
12.2015 - 05.2017
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily cold calling and outreach to build sales pipeline.
- Built relationships with customers using strong persuasion and active listening skills.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
Sales & Customer Service Representative
MKA Technologies
Lahore
11.2012 - 09.2015
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided knowledgeable service and support for all customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Introduced clients to available online resources and services to increase convenience.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
Event Coordinator
Corporate Premier League, CPL
Lahore
03.2012 - 07.2015
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Managed administrative logistics of events planning, event booking and event promotions.
- Developed post-event reports to determine effectiveness of each event.
- Evaluated and selected service providers and vendors according to customer requirements.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Created and maintained event expenditures, budgets and timelines in job-related software.
Education
Bachelor's - Journalism & Computer Sciences
University of The Punjab
Lahore, PK 02.2017 - 09.2019
Skills
Business development
Communication skill
Leadership
Time management
Account management
Enterprise salesStress Management
Salesforce
Listening
Sales Planning
Team Management
Cold CallingSales ManagementCustomer serviceOrganizational skillsCustomer Relationship ManagementDirect SalesB2B SalesInside SalesContract NegotiationBusiness growth and retention
Operations
Coaching and mentoring
Verbal and written communication
Systems and software programs
Sales presentations
Relationship building
Empowers high-performing sales teams
Sales operation
Strategic planning
B to B sales
Decisive
Product and service sales
Certification
Salesforce
Additional Information
- Willing to relocate: Anywhere
Timeline
Senior Sales Manager
The Human Bots
08.2022 - Current
Account Executive
Motive (Formerly Keeptruckin)
10.2021 - 09.2022
Salesforce
10-2020
International Business Development Manager
LiveAdmins
08.2019 - 10.2021
Senior Sales Executive
IPSUSA
05.2017 - 07.2019
Bachelor's - Journalism & Computer Sciences
University of The Punjab
02.2017 - 09.2019
Telesales & Customer Service Executive
Marif International
12.2015 - 05.2017
Sales & Customer Service Representative
MKA Technologies
11.2012 - 09.2015
Event Coordinator
Corporate Premier League, CPL
03.2012 - 07.2015
Cisco Certified Network Associate (CCNA)
07-2011
Microsoft Certified IT Professional (MCITP)
07-2011