Zulqernain Kayani
Hospitality
Islamabad
Summary
Experienced in efficiently managing hotel operations, dedicated to creating and maintaining an exceptional lodging experience for guests. Prioritizing satisfaction, successfully cultivated a loyal customer base and garnered positive reviews. Expertise lies in providing top-notch customer service, ensuring pleasant and cooperative interactions.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Shift In-charge
AHQ Officers' Mess
2022.04 - Current
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Established effective shift scheduling for front office staff, ensuring optimal coverage during peak hours and balanced workloads for team members.
- Trained new hires in front office procedures, contributing to a knowledgeable and skilled team.
- Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
- Resolved guest complaints professionally, maintaining a positive hotel reputation and fostering customer loyalty.
- Assisted guests with special requests or needs, providing personalized service that exceeded expectations.
- Enhanced guest satisfaction by efficiently handling front office tasks and promptly addressing inquiries.
Front Desk Officer
AHQ Officers' Mess, Islamabad
2021.01 - 2022.04
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Planned coverage needs and organized services to support incoming special events.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
Front Desk Officer as an Internee
Millennium Hotel
2020.07 - 2020.10
- Updated database with all new and additional guest information
- Attended to the guest complaints, inquiries, and requests
- Created and maintained reservation records by date of arrival alphabetical listing
- Processed cancellations
- Maintained a record of expected arrivals
- Performed basic bookkeeping, filing, and clerical duties.
Restaurant Owner
Islamabad Restaurant
2020.01 - Current
- Developed business strategies for the restaurant
- Placed orders for necessary goods such as food, kitchen tools, and cleaning products
- Worked to ensure the maintenance of restaurant sanitation and compliance with all safety regulations
- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.
Education
Bachelor of Business Administration -
Hamdard University
2022.01 - Current
Higher National Diploma Level 5 - undefined
Pearson BTEC
2019.01 - 2021.01
Hospitality Management Diploma - undefined
Federal Institute of Tourism & Hotel Management
2019.07 - 2020.07
Skills
Leadership and Teamwork
Time Management
Decision Making
Ability to Work Under Pressure
Adaptability
Communication Skills
Strong Organizational Skills
Languages
English
Intermediate
B1
Urdu
Upper intermediate
B2
Punjabi
Elementary
A2
Timeline
Shift In-charge
AHQ Officers' Mess
2022.04 - Current
Bachelor of Business Administration -
Hamdard University
2022.01 - Current
Front Desk Officer
AHQ Officers' Mess, Islamabad
2021.01 - 2022.04
Front Desk Officer as an Internee
Millennium Hotel
2020.07 - 2020.10
Restaurant Owner
Islamabad Restaurant
2020.01 - Current
Hospitality Management Diploma - undefined
Federal Institute of Tourism & Hotel Management
2019.07 - 2020.07
Higher National Diploma Level 5 - undefined
Pearson BTEC
2019.01 - 2021.01