Microsoft Office
Zulqarnain Akhtar
Manager Operation
217, Al-Ahmad Garden, GT Road, Manawan, Lahore
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Operations Manager
Bank Al Habib
Lahore
07.2023 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed and maintained relationships with external vendors and suppliers.
Teller Manager / Unit Incharge
Bank Al Habib
Lahore
05.2022 - 07.2023
- Assisted in development and implementation of policies, procedures, and regulations for unit operations..
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
Senior Relationship Manager
Bank Al Habib
Lahore
10.2018 - 05.2022
- Worked with clients to address and respond to client and partnership management issues.
- Researched current trends to identify prospective customers and determine specific needs.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Networked with accountants and attorneys to develop business.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
Relationship Manager
Bank Al Habib
Lahore
07.2016 - 10.2018
- Worked with [Bank Al Habib] and [Chuna Mandi and Azam Cloth Market Branch] to facilitate communication and deliver personalized solutions to customers.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Remittance Processor
Bank Al Habib
Lahore
07.2015 - 06.2016
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Chief Teller
Bank Al Habib
Lahore
03.2013 - 07.2015
- Investigated and promptly resolved issues with patron accounts.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Introduced customers to other bank team members to help meet financial needs.
Cash Management Officer
Habib Bank Ltd
Lahore
09.2010 - 03.2013
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Conducted financial due diligence on potential investments and acquisitions.
Education
Associate of Science - Computer And Information Sciences
03.2005 - 02.2007
Bachelor of Arts - Business Economics
03.2008 - 02.2010
Skills
Team Leader ship
undefinedAdditional Information
Date of Birth: Sep, 19 1987
Nationality: Pakistani
Marital Status: Married
Mobile-2: 0320-1423528
Software
Banking internal System
Certification
Basic Banking Program
Timeline
Operations Manager - Bank Al Habib
07.2023 - Current
Teller Manager / Unit Incharge - Bank Al Habib
05.2022 - 07.2023
AML/CFT
06-2019
Senior Relationship Manager - Bank Al Habib
10.2018 - 05.2022
Relationship Manager - Bank Al Habib
07.2016 - 10.2018
Bills
09-2015
Remittance Processor - Bank Al Habib
07.2015 - 06.2016
Deposit Advance
05-2015
Banking Clearing Advance
07-2013
Chief Teller - Bank Al Habib
03.2013 - 07.2015
Customer Service
02-2013
Cash Management
11-2010
Basic Banking Program
10-2010
Cash Management Officer - Habib Bank Ltd
09.2010 - 03.2013
University of Punjab - Bachelor of Arts, Business Economics
03.2008 - 02.2010
Lahore Boad - Associate of Science, Computer And Information Sciences
03.2005 - 02.2007
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