Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Zulnoorain Ali

CSR
Lahore

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

CSR

VM Interactive
Lahore, Punjab
01.2019 - Current
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Cashier

Treschic Bakers
Lahore, Punjab
01.2017 - 01.2019
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Science - Software Engineering

University of South Asia
Raiwind, Punjab, Pakistan
01.2022 - Current

Skills

Data Entry

Customer Service

Problem-solving abilities

Call Management

Critical Thinking

Customer Relations

Problem Resolution

Project management abilities

Follow-up skills

Complaint resolution

Microsoft Excel

Product Sales

Languages

English
Native language

Interests

Software Development

SEO

Discoveries

Inventions

Timeline

Bachelor of Science - Software Engineering

University of South Asia
01.2022 - Current

CSR

VM Interactive
01.2019 - Current

Cashier

Treschic Bakers
01.2017 - 01.2019

Similar Profiles

CREATE PROFILE
Zulnoorain AliCSR