Zulkifal Khan

Guest Service & Problem Resolution: Resolved an average of 5-8 guest issues daily, ensuring timely service and maintaining a high standard of customer satisfaction.

Operational Efficiency: Managed table turnover for a section of 8+ tables, significantly improving seating efficiency during high-volume periods.

Order Management: Accurately processed an average of 50+ guest orders per shift, ensuring order integrity and rapid delivery to kitchen/bar staff.

Supervision: Assisted in overseeing daily waiter staff duties, ensuring compliance with service standards and operations

Check-in/Check-out: Supported the receptionist in the efficient check-in and check-out of guests, maintaining accurate records and handling payment processing.

Guest Relations: Provided direct guest services, addressing inquiries, and offering local information to enhance the overall customer experience.

Concierge Services: Coordinated with external vendors to arrange transportation and provided concierge support for guest requests.

Administrative Support: Assisted the main agent with daily administrative tasks, contributing to seamless front-office operations.