Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Zulfiqar Ali Khan

Senior Technical Engineer
Islāmābād

Summary

I am result driven and career-oriented with a penchant for excellence. I am a dedicated, organized, and methodical individual. I have good interpersonal skills, am an excellent team worker, and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities.

Overview

13
13
years of professional experience
2
2
years of post-secondary education
5
5
Certifications

Work History

Cloud Deployment Engineer

Contour Software
3 2022 - Current
  • Develop and implement public cloud strategies, providing recommendations and feedback for enhancements.
  • Replace traditional services with cloud-native capabilities, following Agile delivery methodology.
  • Implement and maintain landing zones and availability zones through code.
  • Assisted in cost optimization and network management within the cloud infrastructure.
  • Created and maintained documentation and design documents on Confluence.
  • Supported cloud services operationally, ensuring compliance with service levels.
  • Provided hands-on engineering and delivery of Azure cloud solutions.
  • Enforce standards, security compliance, and guardrails using policies through code.
  • Establish cost optimization practices and assist in network management.
  • Participate in application onboarding to the public cloud.
  • Create and maintain product documentation and low-level design documents on Confluence.
  • Provide operational support to cloud services in line with agreed service levels.
  • Foster the development of high-performing technical teams to meet strategic architectural objectives.
  • Led the implementation of shared services and cloud-native capabilities, replacing traditional services.
  • Managed cloud networking and provided recommendations for security compliance and guardrails.
  • Assisted in establishing cost optimization practices and driving IaC automation using Terraform.
  • Developed and maintained landing zones and availability zones through code.
  • Onboarded applications to the public cloud and ensured seamless integration.
  • Created and maintained comprehensive documentation on Confluence.
  • Cloud Migration
  • Design a zero-trust stretegy and architecture governance risk compliance Design security for infrastructure Design a strategy for data and application Plan and implement an Azure Virtual Desktop infrastructure
  • Plan name resolution for Active Directory (AD) and Azure Active Directory
  • Domain Services (Azure AD DS)
  • Plan a host pool architecture
  • Recommend resource groups, subscriptions, and management groups
  • Configure a location for the Azure Virtual Desktop metadata
  • Calculate and recommend a configuration for performance requirements
  • Calculate and recommend a configuration for Azure Virtual Machine capacity
  • Plan and implement identity and security
  • Plan and implement user environments and apps
  • Monitor and maintain an Azure Virtual Desktop infrastructure
  • Designing an Azure secure access hierarchy
  • Using RBAC and Azure Policy to control and manage access
  • Creating blueprints of secure deployments incident management, change management, process improvement, disaster recovery planning, and cybersecurity protection Collaborate with internal teams and external vendors to deliver efficient and effective end-user support service

Senior Consultant / IT Support Engineer

AlphaBOLD
06.2019 - 03.2022
  • Acted as the primary technical contact, delivering advanced technical troubleshooting and problem-solving solutions related to Office 365, Active Directory, DNS Server, and Network Configurations
  • Provided technical assistance and support related to computer systems, hardware, or software
  • Collaborate with subject matter experts and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating with all parties involved
  • Roles in Azure AD: Azure AD-specific, Service-specific, Cross-service
  • Act as the first point of contact for customers
  • Perform the troubleshooting
  • Maintain ownership of tickets and follow up until closure
  • Gather accurate and complete relevant information and record it in the ticketing system
  • Monitor all critical alerts promptly and escalate to relevant support through appropriate channels.

IT Support Engineer

SMART MIND / GLOBAL TECHNOLOGY COVERAGE
05.2017 - 05.2019
  • Provide IT remote support to Field Engineers located in European/Asian countries, corresponding with international clients through emails and calls
  • Guide the field engineers in issues related to Desktop Support and Network Support
  • Handle issues related to Active Directory and Group Policies Troubleshooting problems related to TCP/IP, DHCP, DNS, Wireless LAN
  • Handle hardware and software related issues for Laptops and Desktops
  • Re-image laptops/desktops and installation/configuration of Microsoft Office and Antivirus Supervising weekly backup tape handling
  • Troubleshoot issues related to Windows 7, 8, 10
  • Give training to field engineers related to Desktop/Network support tasks
  • Manage issues related to LAN/WAN on customer sites
  • Configure Outlook and resolving issues related to Printers
  • Install new router/switches and doing initial configuration on them
  • Datacenter related hardware installation and replacement of malfunctioning units (Array controller, WCB, iSCSI Card, Network card, HDD, DIMM, FAN, and PSU)
  • Network Administration (VPN.LAN) Domain infrastructure Management (AD, MS Exchange, DNS, and DHCP)
  • Installation and Configuration of Network devices (Routers, Switches, Firewall, Nutanix box, Riverbed Device, VIPTELA)
  • Incident Management
  • Configuring VPN and creating a VLAN in switches and routing protocols using OSPF, RIP, and EIGRP
  • Preforming Disk wipe and De-installation for server ProLiant DL380G6
  • Monitoring LAN and WAN in IP for Uplink and Downlink
  • Ekahau, AirMagnet wireless surveys
  • Office 365, SharePoint, Load Balancing, Active Directory, Information Security, HyperV, VMWare, SSO, PGP, SFTP, ODBC, Disaster Recovery, Backups, Performance Tuning
  • Knowledge of enterprise-class IP infrastructure (routers, switches, loadbalancers, firewalls) and concepts (routing, NAT, VPN, Network security group) Understanding of internet protocols and standards (e.g
  • IP, TCP, UDP, HTTP, DNS, SNMP) Working knowledge of Azure, AWS.

Network engineer

ICU SECURE LIMITED
03.2016 - 05.2017
  • Handling Incidents
  • Monitoring and Troubleshooting Network international and internal traffic and do the required traffic engineering to enhance network performance
  • Utilizing centralized traffic engineering of non-autonomous inter-Continental networks
  • Support, deployment, and management of VPS and dedicated servers, Monitoring of data center and servers (PRTG)
  • Supervising duties which include daily procedures and protocols, making reports and logs, etc
  • Network maintenance which includes router configuration and dealing with ISP
  • System maintenance hardware/software Windows, MXCC, traceroute, dig, ns lookup, task manager
  • IP Network Planning and design
  • Network migration and integration
  • IPRAN network planning and designing
  • Working in the Data NOC for monitoring and escalating any problems related to the Cisco Data network
  • Network surveillance using tools like Cacti, Tivoli CIC
  • Monitoring and troubleshooting of Core 10 Gig links connectivity
  • Creating and escalating trouble tickets using BMC Remedy tool, in case of any alarm observed
  • Monitoring all alarms related to Cisco CRS, Provider Edge Routers, and User Premises Equipment
  • Coordinating with Field Engineer to fix network faults and customer complaints
  • Escalate critical issues to TAC
  • Monitoring International Links and coordinate with International NOC Preparing & issue daily outage, Core Link Statistics, and investigation reports
  • Microsoft Azure Active Directory Admin
  • Microsoft Office 365 services including support for Office 365 Admin services, ADFS, DirSync, Azure password sync, Hybrid Exchange 2016, SMTP services, Office 365 Exchange services, Teams, Skype for Business services, OneDrive for Business services, SharePoint services, Yammer enterprise services, and other Office 365 services
  • Working knowledge of major networking components & hardware components
  • Certified Linux end-user.

IT Consultant

EURO NETWORK LTD
01.2013 - 01.2015
  • Maintaining and installing computer networks based around Microsoft server Technologies
  • Administering and designing LANS, WANS, Network troubleshooting
  • Communicating with users, specialists, staff, and suppliers, investigating and resolving the network issues
  • Analyzing and developing key components using methodology prescribed techniques
  • IP telephony, Telepresence, SIP trunks, Surveillance, and different video and voice solutions
  • Worked on Provider Edge Routers (Cisco 7600 series) and User Premises Equipment (Cisco 3400 Metro Ethernet series) Troubleshoot Cisco router/switch related problems and making sure that the problem is resolved within the specified time as per the SLA
  • Preliminary Acceptance Test (PAT) of newly installed Cisco equipment Perform Maintenance Downtime to troubleshoot problems related to Cisco devices, within the specified outage time
  • Testing optical fibers using OTDR and Optical Power meters
  • Handling BMC Remedy RTTS ticket system and ensuring trouble tickets are updated in time and escalated to the proper person Troubleshooting problems related to SDH/Transmission systems (Huawei Optix, Siemens HiT) that are connected with Cisco equipment
  • Troubleshoot Local Area Network related problems Re-image Windows OS on to computers
  • Manage Microsoft Internet Security & Acceleration (ISA) server
  • To maintain Active Directory and WSUS server
  • To troubleshoot problems related to Microsoft Windows XP/Server
  • To ensure the network remains virus-free, by maintaining a centralized Antivirus server.

Student Assistant

Middlesex University
01.2013 - 01.2014
  • Re-imaging Staff PC's & Laptops from Windows XP to Windows 7
  • Backing up user data & Email archive on external Hard Drive
  • Setting up printers, VPN & Email archives
  • Assisting users with various problems such as internet connectivity, setting up the Cisco telephony
  • Assisting project coordinator with Spreadsheet data entry
  • Outlining Hardware issues & reporting to technicians.

Assistant Manager

Britannia Car Sales Ltd
01.2012 - 01.2013
  • Assisting project coordinator with Spreadsheet data entry
  • Outlining Hardware issues & reporting to technicians
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Manage and maintain current documentation and records of all IT-related assets including servers, laptops, workstations and software licensing by using Manage Engine Software
  • Coordination point for specification and ordering of IT related hardware and software assets
  • Respond to questions from all emails and callers escalated from Service Desk Agents
  • Maintaining the Manage Engine & IT Service Desk which acts as the central point of contact and first level for computing support
  • Take ownership of user problems, follow up the status of problems on behalf of the user, and communicate progress in a timely manner
  • Maintaining the Service Desk application and server
  • Providing primary liaison and customer service to the IT user community
  • Prioritising service request according to polices and business needs
  • Assist in the development of policies and procedures and ensure their implementation and enforcement
  • Providing technical support across the company
  • Setting up accounts for new users
  • Testing new technology
  • Develop and Implementing DR and backup planning
  • Group Policy, DFS, AD, DNS, DHCP
  • IIS and share point experience
  • Security implementation and monitoring including Vulnerability monitoring
  • Active participation in outage restoration and Root Cause Analysis
  • Consistent support for resolving complex and new technologies issues
  • On-call to provide troubleshooting, maintenance, deployments, break fixes
  • Assist in problem management, release management
  • Change management experience
  • Infrastructure consolidation and automation
  • Implement and maintain the monitoring plans
  • Azure migrations
  • Server spin-ups in Azure, on-prem, and AWS as and when required
  • Server decommissioning
  • Server migration from one host to another
  • Server refresh.

Education

BE (Hons) Computer Communication & Networks -

Middlesex University
01.2011 - 04.2013

Skills

  • Cloud Engineering: Azure

  • Infrastructure as Code: Terraform

  • Scripting and Automation: Jenkins

  • ITIL and Agile Frameworks

  • Cloud Networking/Security

  • Cost Optimization Practices

  • Documentation: Confluence

  • Additional Skills: AKAMAI CDN and GTM Capabilities, Kubernetes

  • Hybrid and multicloud infrastructures

  • Security Architecture Design and Identity and Access Management (IAM)

  • Endpoint Security/Vulnerability Management

  • Incident Response and Management

  • Compliance and Regulatory Knowledge

  • Risk Management


Certification

MS-100 Microsoft 365 Identity and Services

Timeline

Senior Consultant / IT Support Engineer

AlphaBOLD
06.2019 - 03.2022

IT Support Engineer

SMART MIND / GLOBAL TECHNOLOGY COVERAGE
05.2017 - 05.2019

Network engineer

ICU SECURE LIMITED
03.2016 - 05.2017

IT Consultant

EURO NETWORK LTD
01.2013 - 01.2015

Student Assistant

Middlesex University
01.2013 - 01.2014

Assistant Manager

Britannia Car Sales Ltd
01.2012 - 01.2013

BE (Hons) Computer Communication & Networks -

Middlesex University
01.2011 - 04.2013

Cloud Deployment Engineer

Contour Software
3 2022 - Current

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Zulfiqar Ali KhanSenior Technical Engineer