Zulfeqar Ali
Customer Service Representative
Dubai,UAE
Summary
Looking for a chance to serve customers in a flight attendant position with your airline by utilizing my attention to detail and interpersonal skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Front Desk Manager
PC Hotel
Lahore , Pakistan
02.2021 - 07.2022
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Attended staff meetings and brought issues to attention of upper management.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Anticipated guests' needs and responded to requests within reasonable amount of time.
- Managed front desk maintenance of client records and lab data.
- Resolved guest complaints by addressing issues with rooms promptly.
- Designed employee work schedules to address complete operational needs.
- Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Checked guests in out of hotel, made reservations and processed payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained front office staff in fire, life and other emergency procedures.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Collected room deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
- Planned coverage needs and organized services to support incoming special events.
- Entered and updated sensitive customer information during check-ins and room changes.
- Balanced hotel accounts at end of day.
- Performed concierge services for guests.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Provided hotel guests with information regarding casino, restaurants and fitness center.
- Stored guest valuables in safe and individual boxes for security.
- Conducted financial audits on scheduled basis.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Marketing Executive
Gulberg Executive Housing Society
Multan , Pakistan
07.2020 - 12.2020
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Planned and executed events and marketing programs to increase qualified leads.
- Maintained complete database of files, contacts and project materials.
- Worked with vendors to complete projects according to schedule and specifications.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Launched marketing activities for new product lines and market penetration.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Established targets for social media platforms to reflect business objectives.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Developed and implemented targeted digital strategy to improve business performance.
- Engaged, informed and supported staff on media and marketing outcomes.
- Traveled to promote current programs and drive marketing through trade shows and industry conferences.
- Onboarded new customers efficiently by developing database listings, uploading information and defining related lists.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
- Compiled product and customer data to generate informed profit projections.
- Developed innovative and targeted collateral to support overall branding objectives.
- Preserved brand integrity by monitoring consistency and quality of marketing content.
- Consulted with product development teams to enhance products based on customer interest data.
- Managed and oversaw design of marketing material and promotional literature for organization.
- Identified value propositions and key messages for company marketing campaigns.
- Collaborated with developers, advertisers and production managers to market products and services.
- Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
- Implemented key initiatives and activities aligned with brand strategy and brand advocacy.
- Identified industry benchmarks to measure success of key digital strategy areas.
- Completed quarterly forecasting and monthly financial reviews.
Hotel Receptionist
Sindbad Hotel
Multan , Pakistan
02.2020 - 07.2020
- Completed late check-ins and directed guests to rooms and facilities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Designed employee work schedules to address complete operational needs.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Stored guest valuables in safe and individual boxes for security.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Education
Bachelor's Of Aeronautical Engineering - Aerospace Engineering
Shenyang Aerospace University
Shenyang, Liaoning 03.2017 - 01.2021
Skills
Transportation information
undefinedTimeline
Front Desk Manager
PC Hotel
02.2021 - 07.2022
Marketing Executive
Gulberg Executive Housing Society
07.2020 - 12.2020
Hotel Receptionist
Sindbad Hotel
02.2020 - 07.2020
Bachelor's Of Aeronautical Engineering - Aerospace Engineering
Shenyang Aerospace University
03.2017 - 01.2021
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