Zubair Javed Masih
Lahore
Overview
12
12
years of professional experience
Work History
Experienced café professional with 11 years of exp
Work Experience The Coffee Bean & Tea Leaf (CBTL)
Lahore, Pakistan
08.2014 - Current
- The Coffee Bean & Tea Leaf (CBTL)
Senior Café Professional / Café Manager
Duration: 8 Years
* Managed daily café operations and ensured smooth workflow.
* Led, trained, and motivated team members.
* Maintained high standards of customer service and product quality.
* Monitored inventory, stock control, and ordering.
* Ensured food safety, hygiene, and company SOP compliance.
* Resolved customer complaints professionally.
* Coordinated shift operations and team performance.
Second Cup Coffee.
Barista
Duration: 3 Years
* Prepared premium coffee and beverages.
* Delivered excellent customer service.
* Maintained cleanliness and quality standards.
* Assisted with cash handling and daily café operations.
Education
Matirc -
Govt high school
woltan centtSkills
- Core Skills
* Café Operations Management
* Team Leadership
* Staff Training & Development
* Customer Service
* Inventory & Stock Control
* Cash Handling
* Food Safety & Hygiene
* Quality Assurance
* Problem Solving
* Communication
* Shift Management
Guides & Growth
* Trained and mentored new team members
* Supported continuous staff development and coaching
* Improved operational efficiency by following company standards and SOPs
* Promoted teamwork and a positive work environment
Timeline
Experienced café professional with 11 years of exp
Work Experience The Coffee Bean & Tea Leaf (CBTL)
08.2014 - Current
Matirc -
Govt high school