Zubair Ahmad
Credit Consumer Banker
Peshawar
Summary
Determined individual offering over 9 years of experience working in fast-paced collection environments. Composed Collection Officer with a team-oriented mentality. Sharp and polished with an extensive background in preparing collateral seizures and foreclosures.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Collection Officer (Auto)
Al Baraka Bank
Peshawar, Khyber Pakhtunkhwa
08.2020 - Current
- Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Negotiated payment arrangements with clients, resulting in increased revenue for the company.
- Contacted delinquent members by phone, email and mail to determine reasons for delinquency.
- Minimized legal action by effectively negotiating settlements between debtors and creditors.
- Educated customers on credit policies and potential consequences of non-payment, promoting responsible financial behavior.
Collections Officer
Habib Bank Limited
09.2019 - 07.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
Recovery Officer
United Bank - UBL
02.2016 - 10.2019
- Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
- Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
- Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
- Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.
- Developed strong relationships with clients, fostering trust and promoting positive outcomes during the recovery process.
Education
Bachelor Of Commerce - Accounting And Finance
University of Peshawar
Peshawar 04.2001 -
Skills
Collection strategy implementation
Data entry expertise
Proficient in debt recovery strategies
Professional phone communication
Financial risk assessment
Timeline
Collection Officer (Auto)
Al Baraka Bank
08.2020 - Current
Collections Officer
Habib Bank Limited
09.2019 - 07.2020
Recovery Officer
United Bank - UBL
02.2016 - 10.2019
Bachelor Of Commerce - Accounting And Finance
University of Peshawar
04.2001 -
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