Zoya Nasir
Business Advisor I Sales I Customer Relationship
Montreal
Summary
Experienced Business Advisor and Client Support Specialist with 9 years of experience in sales, customer service, and business development. Proven ability to manage multiple projects and prioritize tasks. Achieved success in developing and implementing strategies to drive business growth and increase revenue.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Client Service Representative
Alight Solutions
08.2023 - 01.2024
- Worked with Bank of America and Untited Health Group.
- Assisted customers in navigating health benefit plans, addressing queries on claims processing, and guiding them through the enrollment process.
- Effectively resolve customer issues, providing accurate information and solutions in a timely manner, contributing to high customer satisfaction rates.
- Collaborate with cross-functional teams to ensure seamless communication and coordination in addressing customer concerns.
Regional Business Advisor
Odoo ERP
10.2022 - 03.2023
- Responsible for full sale cycle, from qualifying leads to project delivery which includes identifying the prospects, qualifying them, analyze their business needs, demonstration of the product, proposals & quotes, negotiations & closing, Account management and after sales customer satisfaction/relationship
- Delivered successful implementations for 2 clients within 10 weeks, increasing business sales by 43% through sales consultation, process enhancements and account optimization.
- Achieved 70% of the sales target in the first two months of the first quarter, providing implementation consultation for Odoo ERP Data migration, installations, upgrades and customizations, recognizing and addressing gaps between Odoo ERP SaaS and the business practices of clients and led the technical team to convert business requirements to ERP Design Specifications and customization.
- Successfully implemented in Manufacturing and E-commerce industry
- Upsell to clients by maintaining a prolific relationship
Teaching and Research Fellow
Lahore School Of Economics
01.2018 - 01.2023
- Publication in Journal of Psychology Research: Language management & Development in CPEC: A case study of Special Economic Zone of Punjab
- (2022)
- Co-authored a section in the book: CPEC Language and Policy planning in Collaboration with SOAS, UK (2020)
- Co-Author of Creative Writing Book published by Lahore School of Economics (2022)
- Managed across curriculum-based courses for the subjects of Psycholinguistics, Marketing for services, Consumer behavior, Applied linguistics, and Language, Culture & Society
- Creates and monitors data management, statistical analyses, and report writing.
Coordinator, and Customer Relationship Management
Star Lite Jobs
01.2016 - 01.2017
- Built and maintained profitable relationships with key customers by achieving a customer satisfaction score of 94%.Oversee the relationship with customers handled by the team. Resolve customer complaints quickly and efficiently.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Successfully Hosted Hockey World League 2016 (Queen Elizabeth Stadium), efficiently organized Football Match (west Ham Stadium), and Main lead of London Marathon 2016, London
- Facilitated communication with professionals, including venue management, contractors, equipment rentals, stewards and security personnel to ensure efficient running of event
Business Development Executive
Sassi Trading LTD
01.2013 - 01.2015
- Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies
- Created Social Media presence and managed digital platforms
- Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
- Designed and implemented strategy for market penetration.
Education
MBA - Global Business Management
Coventry University
London, UK 09.2015 - 11.2016
BBA - Majors in Marketing And Media Studies
Lahore School of Economics
PK 09.2009 - 09.2013
Skills
Odoo ERP and CRM software
Decision making Multi-tasking - Strategic thinking
Analytical &Technical ability
Excellent customer service
Skilled Problem-solver
Accomplishments
- Under 25 Top performing employees, achieved 63.03% of the sales target.
- Publication in Journal of Psychology Research: Language management & Development in CPEC: A case study of Special Economic Zone of Punjab.
- Co-authored a section in the book: CPEC Language and Policy planning in Collaboration with SOAS, UK.
- Co-Author of Creative Writing Book published by Lahore School of Economics.
- Vocational Training SEO certified, LUMS, Pakistan.
- IELTS with 8 bands in speaking and 8.5 bands in Listening Certification in Employability Consulting Skills
- Winner of the 'Best Business Simulation' award in 2016 Business Week, London.
- ECS Award for providing the best Business Consultancy to a Chinese firm, Coventry UK.
- Debate winner in CSR for Stakeholder theory and in Marketing Management for brand extension, UK
Certification
SEO Executive
Timeline
Client Service Representative
Alight Solutions
08.2023 - 01.2024
Regional Business Advisor
Odoo ERP
10.2022 - 03.2023
SEO Executive
08-2022
Teaching and Research Fellow
Lahore School Of Economics
01.2018 - 01.2023
Coordinator, and Customer Relationship Management
Star Lite Jobs
01.2016 - 01.2017
MBA - Global Business Management
Coventry University
09.2015 - 11.2016
Business Development Executive
Sassi Trading LTD
01.2013 - 01.2015
BBA - Majors in Marketing And Media Studies
Lahore School of Economics
09.2009 - 09.2013