Summary
Overview
Work History
Education
Skills
Timeline
Interests
Hobbies
Software
Quote
Hi, I’m

Zohair Ammar

Customer Support Specialist
Sargodha, Punjab
Zohair Ammar

Summary

Dynamic Customer Service Executive with a proven track record at Mindbridge, enhancing customer satisfaction through effective engagement strategies and timely issue resolution. Skilled in CRM software and team collaboration, I have significantly improved feedback scores while mentoring junior staff, ensuring high-quality service experiences and fostering professional growth.

Overview

1
year of professional experience
8
years of post-secondary education

Work History

Mindbridge
Lahore, Punjab

Customer Service Executive
05.2020 - 04.2021

Job overview

  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound customer queries while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Coached and mentored junior team members, contributing to their professional growth and development.
  • Managed approximately 50 emails and chats per day from customers.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

Education

University of Management And Technology
Lahore, Punjab, Pakistan

Bachelor of Science from Electrical Engineering
09.2012 - 08.2016

University Overview

Punjab College
Sargodha, Punjab, Pakistan

Higher Secondary Education from Pre-Engineering
05.2010 - 06.2012

University Overview

Fazaia Model Inter College, Mushaf, Sargodha Cantt
Sargodha

Matriculation from Science
04.2007 - 04.2009

University Overview

Skills

Customer engagement strategies

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Timeline

Customer Service Executive
Mindbridge
05.2020 - 04.2021
University of Management And Technology
Bachelor of Science from Electrical Engineering
09.2012 - 08.2016
Punjab College
Higher Secondary Education from Pre-Engineering
05.2010 - 06.2012
Fazaia Model Inter College, Mushaf, Sargodha Cantt
Matriculation from Science
04.2007 - 04.2009

Interests

Reading

Observing Nature

Hobbies

Hobbies
  • I'm an avid reader.
  • Occasionally go for swimming.

Software

Zendesk

Stripe

Braintree

Slack

Quote

If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake

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Zohair AmmarCustomer Support Specialist