Summary
Overview
Work History
Education
Skills
Timeline
Interests
Hobbies
Software
Quote
Hi, I’m

Zohair Ammar

Customer Support Specialist
Sargodha, Punjab
Zohair Ammar

Summary

Dynamic Customer Service Executive with a proven track record at Mindbridge, enhancing customer satisfaction through effective engagement strategies and timely issue resolution. Skilled in CRM software and team collaboration, I have significantly improved feedback scores while mentoring junior staff, ensuring high-quality service experiences and fostering professional growth.

Overview

1
year of professional experience
8
years of post-secondary education

Work History

Mindbridge
Lahore, Punjab

Customer Service Executive
05.2020 - 04.2021

Job overview

  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound customer queries while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Coached and mentored junior team members, contributing to their professional growth and development.
  • Managed approximately 50 emails and chats per day from customers.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

Education

University of Management And Technology
Lahore, Punjab, Pakistan

Bachelor of Science from Electrical Engineering
09.2012 - 08.2016

University Overview

Punjab College
Sargodha, Punjab, Pakistan

Higher Secondary Education from Pre-Engineering
05.2010 - 06.2012

University Overview

Fazaia Model Inter College, Mushaf, Sargodha Cantt
Sargodha

Matriculation from Science
04.2007 - 04.2009

University Overview

Skills

Customer engagement strategies

Customer needs assessment

Timely issue escalation

Payment processing

Customer queries

Online chat and email

CRM software

Queue management

Teamwork and collaboration

Timeline

Customer Service Executive
Mindbridge
05.2020 - 04.2021
University of Management And Technology
Bachelor of Science from Electrical Engineering
09.2012 - 08.2016
Punjab College
Higher Secondary Education from Pre-Engineering
05.2010 - 06.2012
Fazaia Model Inter College, Mushaf, Sargodha Cantt
Matriculation from Science
04.2007 - 04.2009

Interests

Reading

Observing Nature

Hobbies

Hobbies
  • I'm an avid reader.
  • Occasionally go for swimming.

Software

Zendesk

Stripe

Braintree

Slack

Quote

If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Zohair AmmarCustomer Support Specialist