Summary
Overview
Work History
Education
Skills
Timeline
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Zohaib Wajid

Zohaib Wajid

Technical Support Specialist
Faisalabad

Summary

Versatile professional with experience in sales, customer support quality assurance, and web design. Skilled in product promotion, client relations, service evaluation, and WordPress development. Adaptable, customer-focused, and committed to delivering high-quality results across diverse roles.

Overview

6
6
years of professional experience

Work History

Quality Assurance

Mindbridge
11.2024 - 04.2025
  • Monitored and evaluated customer interactions to ensure compliance with Temu's Purchase Protection standards and service quality benchmarks.
  • Analyzed support tickets and return/refund cases to identify trends, improve resolution accuracy, and enhance the customer experience.
  • Collaborated with cross-functional teams to streamline the complaint escalation process, reducing average resolution time by up to 20%.

Web Design

05.2022 - 11.2023
  • Designed and developed responsive websites using WordPress, ensuring compatibility across desktop, tablet, and mobile devices.
  • Customized website themes, layouts, and navigation for better user experience and brand consistency.
  • Integrated plugins and third-party tools to enhance functionality such as contact forms, galleries, and e-commerce features.
  • Applied basic SEO practices and performance optimization (image compression, caching) for faster loading times.

Sales Officer Marketing

12.2018 - 03.2020
  • Promoted food products to drive sales growth.
  • Maintained client relationships and identified business opportunities.
  • Analyzed market trends and prepared sales reports.
  • Delivered exceptional customer service and product knowledge.

Education

PRIMARY SCHOOL -

Butt Foundation High School

SECONDARY SCHOOL - undefined

Punjab College Sargodha

Skills

  • IEEE Week Ambassador

  • IEEE Quiz Competition

  • Computer skills

  • Freelancing

  • WordPress

  • Graphic Designing

  • Marketing

  • Problem Handling

  • Team Management

  • Teamwork

  • Microsoft Office

  • Basic IT support

  • Quality assurance

  • Flexible and adaptable

  • Data entry

  • Excellent communication

Timeline

Quality Assurance

Mindbridge
11.2024 - 04.2025

Web Design

05.2022 - 11.2023

Sales Officer Marketing

12.2018 - 03.2020

SECONDARY SCHOOL - undefined

Punjab College Sargodha

PRIMARY SCHOOL -

Butt Foundation High School

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Zohaib WajidTechnical Support Specialist