ZOHAIB ASLAM
BELL MAN CAPTAIN
Rawalpindi
Summary
Experienced Bellman Captain skilled in leading and coordinating a team of bellmen to deliver exceptional guest service. Ensures professionalism, warmth, and efficiency in every interaction. Manages luggage, transportation, and handles various guest requests. Plays a vital role in maintaining smooth operations within the front-of-house team.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Bell Captain
Anwar Al Madina, Moven Pick Hotel, Madina.
Madina, Saudi Arabia
04.2022 - Current
- Company Overview: Anwaar Al-Madina, Moven Pick, Madina.
- Supervise and guide the bellman team to ensure high standards of service and performance. Ensure staff is trained on customer service expectations and hotel procedures.
- Assist in managing shifts, ensuring adequate coverage for peak hours and smooth transitions between shifts.
- Greet guests upon arrival, assist with luggage, and escort them to their rooms. Provide information about hotel facilities, services, and local attractions.
- Oversee the bellman station, luggage storage, and transportation services. Ensure all equipment (carts, bell desks, etc.) is in good working condition. seamless operations to enhance customer satisfaction
- Work closely with the front desk team to ensure smooth check-in and check-out processes. Communicate any guest requests or issues effectively.
Bell Man
Shaza Al-Madina Hotel
Madina, Saudi Arabia
05.2014 - 01.2021
- Company Overview: Shaza Al-Madina
- Good experience achieve While during the and provide excellent services
- Greet guests upon arrival, assist with luggage, and escort them to their rooms. Provide information about hotel facilities, services, and local attractions.
- Oversee the bellman station, luggage storage, and transportation services. Ensure all equipment (carts, bell desks, etc.) is in good working condition. seamless operations to enhance customer satisfaction
- Work closely with the front desk team to ensure smooth check-in and check-out processes. Communicate any guest requests or issues effectively.
- Maintain awareness of hotel health and safety standards. Ensure safe handling and delivery of guest luggage and other personal belongings.
Bell Man
Pearl Continental Hotel
Rawapindi, PB
08.2011 - 10.2013
- Company Overview: Rawapindi, Pakistan
- Greet and welcome guests in a friendly manner
- Oversee the bellman station, luggage storage, and transportation services. Ensure all equipment (carts, bell desks, etc.) is in good working condition.
- Work closely with the front desk team to ensure smooth check-in and check-out processes. Communicate any guest requests or issues effectively.
- Rawapindi, Pakistan
Education
Associate of Arts - commerce
Rawalpindi Board
01.2013 - 01.2015
Diplom - Hotel MANAGEMENT
Institute Of Tourism And Hotel Management
01.2021 - 01.2023
Skills
- Diligent worker
- Enthusiastic
- Effective communication
- Enthusiastic engagement
Awards
- Employee of the Month
- Employee of the Wedding
- Employee of the Application
Playing Cricket,
Cricket is more than just a sport; it's a passion that brings people together. Playing cricket allows me to enjoy the thrill of competition while improving my teamwork and strategic thinking. Whether it's a friendly match with friends or a more competitive game, cricket offers both physical exercise and mental stimulation. The game enhances my hand-eye coordination, builds endurance, and sharpens my focus. Plus, it's an excellent way to connect with others who share the same love for the game.
Timeline
Bell Captain
Anwar Al Madina, Moven Pick Hotel, Madina.
04.2022 - Current
Diplom - Hotel MANAGEMENT
Institute Of Tourism And Hotel Management
01.2021 - 01.2023
Bell Man
Shaza Al-Madina Hotel
05.2014 - 01.2021
Associate of Arts - commerce
Rawalpindi Board
01.2013 - 01.2015
Bell Man
Pearl Continental Hotel
08.2011 - 10.2013
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