Zoha Bader
Karachi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Head Of Applications (Remote)
Colleges Pro
04.2022 - Current
- Facilitated smooth transition for transfer students by collaborating with academic advisors, ensuring timely evaluation of credits and accurate course placement.Responsible for checking the application packs of students and forwarding it to Universities
- Direct dealing and coordination with Admissions Department of Universities Overseas and their regional offices in respect to Student applications, Offers, Enrollment confirmations and I -20s/CAS/CoEs
- Follow up with Universities in regards to student current status
- Forwarding the desired document required by the counselors related to their students on time
- Updating mentors about desired status of their students
- Dealing with Sub agents' applications for universities on our panel and forwarding their updated results
- Streamlined documentation processes, resulting in faster decision-making and improved applicant satisfaction levels.
- Managed admissions department employees and office functions.
- Maintained detailed calendar of interviews, meetings and phone calls.
- Trained admissions employees on office and administration processes.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered services to customer locations within specific timeframes.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Managing and submitting the GTE documentation to University as per the requirements.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved employee morale and productivity through effective leadership and communication strategies.
- Developed and executed strategic plans for achieving departmental goals, leading to significant business growth.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Manager-Admissions / Sr.Educational Counselor
Success Factor- Head Office
01.2013 - 01.2020
- Checking application of students of all the branches
- Follow up students if any of the documents have not been provided
- Maintaining records of students of all the branches i-e: student's documents, offers, 1-20s and visa on daily basis
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Maintaining records of query sheets of all branches as received on daily basis Filling of students offer, 1-20s, visa as received on daily basis
- Updating about the applications sent and documents received to coordinator on daily basis
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Evaluated program effectiveness by tracking key performance indicators related to client outcomes and satisfaction levels.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Designed safe and supportive environment for clients to discuss issues.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Mentored junior admissions staff members, sharing best practices and providing guidance on navigating complex institutional policies.
- Streamlined documentation processes, resulting in faster decision-making and improved applicant satisfaction levels.
- Cultivated partnerships with local businesses and organizations to generate internship opportunities for enrolled students, enriching their educational experience while strengthening ties between institution and community stakeholders.
- Optimized interview scheduling process, ensuring prompt feedback for applicants while minimizing administrative workload for staff members.
- Managed admissions department employees and office functions.
- Trained admissions employees on office and administration processes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
Officer- Application
Success Factor
01.2012 - 01.2013
- Responsible for checking the application packs of students and forwarding it to Universities
- Direct dealing and coordination with Admissions Department of Universities Overseas and their regional offices in respect to Student applications, Forwarding the desired document required by the counselors in regard to their students on time
- Keeping a track on updates of University deadlines for application processing and a master back up of students documents of all branches
- Arranging Mock interviews of students with Universities that helps in Visa preparation
- Strong hold on applications of pathway providers ie: INTO, CEG, Kaplan, Shorelight and Kings Education Group and multiple applications of countries including UK, USA, Australia and Canada.
Internee
Liaquat National Hospital
01.2012
- Worked as an internee in Departments of Mycology, Medical Microbiology, Clinical Bacteriology.
Education
BS (Hons) Microbiology -
Jinnah University of Women
HSC Pre Medical - undefined
Bahria College Karsaz
SSC Science - undefined
Everest Grammar High School
Skills
Leadershipundefined
References
References would be provided upon request
Timeline
Head Of Applications (Remote)
Colleges Pro
04.2022 - Current
Manager-Admissions / Sr.Educational Counselor
Success Factor- Head Office
01.2013 - 01.2020
Officer- Application
Success Factor
01.2012 - 01.2013
Internee
Liaquat National Hospital
01.2012
BS (Hons) Microbiology -
Jinnah University of Women
HSC Pre Medical - undefined
Bahria College Karsaz
SSC Science - undefined
Everest Grammar High School
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