Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zil-e-huma

Customer Support Representative
Expo Avenu housing society lahore,PB

Summary

Dynamic Customer Service Representative with proven expertise at Rabazka in resolving complex customer issues and enhancing satisfaction. Skilled in order fulfillment and complaint resolution, I excel in active listening and problem-solving, consistently delivering timely solutions and maintaining accurate customer records. Committed to driving positive customer experiences and supporting operational efficiency.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Rabazka
08.2024 - Current
  • Responded to customer requests for products, services, and company information. Respond to customer inquiries via phone, email, and chat.
    Resolve customer complaints and provide appropriate solutions within the required time frame.
    Process orders, returns, refunds, and exchanges.
    Maintain customer records and update account information.
    Provide product and service information to customers.
  • Shopify Store Management
    Order Processing & Fulfillment
    Logistics & Shipment Handling (CN Generation, Dispatch Coordination)

Education

B.S Mass Com

Virtual University
Lahore, Punjab, Pakistan

Skills

Customer service

Timeline

Customer Service Representative

Rabazka
08.2024 - Current

B.S Mass Com

Virtual University

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Zil-e-huma Customer Support Representative