Zia Hussain Pitafi
Satwa, Dubai
Summary
High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.
Overview
1
1
year of professional experience
Work History
House Keeping Supervisor
Geography Holiday Homes
Satwa,Dubai, Dubai
12.2023 - 08.2024
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Responded promptly to maintenance requests from guests or staff members.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Managed team of employees, daily progress reports and overall project planning.
Maintenance Assistant
Eva Sofia Holiday Homes
Marina, Dubai
04.2024 - 07.2024
- Inspected buildings and other structures to determine functionality of systems and detected malfunctions.
- Maintained records of all repairs completed in a logbook for future reference.
- Performed regular maintenance and repair of facility equipment and systems, such as HVAC units, plumbing fixtures, electrical wiring and lighting.
- Operated forklifts and hoists to move heavy objects while adhering to safety regulations.
- Repaired or replaced defective parts as necessary using hand tools, power tools, welding equipment, measuring instruments and other specialized equipment.
- Responded promptly to emergency situations involving malfunctioning machinery or damaged facilities.
- Cleaned up debris from work areas after completing repairs or installations.
- Used hand and power tools to adjust, connect and disconnect wiring and tubings.
Education
High School Diploma -
Govt-Muslim School
Multan, Pakistan02-1997
Skills
- Employee evaluations
- Staff Scheduling
- Cleaning practices
- Staff evaluations
- Department coordination
- Document Control
- Washing windows
- Staff Training and Development
- Invoice Processing
- Window Cleaning
- Guest Relations
- Customer Service
- Chemical Handling
- Health and safety compliance
- Cleaning and sanitation
- Quality Assurance Controls
- Customer Relationship Management
- Vacuuming and sweeping
- Performance Improvements
- Customer service-focused
- Supply Inventory Management
Languages
Hindi
First Language
English
Beginner
A1
Urdu
Intermediate (B1)
B1
References
References available upon request.
Timeline
Maintenance Assistant
Eva Sofia Holiday Homes
04.2024 - 07.2024
House Keeping Supervisor
Geography Holiday Homes
12.2023 - 08.2024
High School Diploma -
Govt-Muslim School
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