ZIAD KHAN

• Provide strategic leadership for global HR and employee benefits operations, ensuring alignment with organizational objectives and regulatory requirements.
• Oversee end-to-end U.S. benefits administration, including 401(k), medical, dental, vision, life, and ancillary benefit programs.
• Ensure compliance with federal, state, and internal policies, maintaining audit readiness and risk mitigation controls.
• Partner with payroll, finance, legal, and external vendors to ensure accurate deductions, reporting, and timely issue resolution.
• Lead and optimize employee lifecycle processes, including onboarding, job changes, promotions, transfers, and terminations.
• Serve as escalation point for complex employee relations issues, investigations, and benefits discrepancies.
• Drive process improvements to enhance efficiency, accuracy, and employee experience across HR operations.
• Develop and maintain HR documentation and standard operating procedures.
• Provide leadership reporting, analytics, and insights to support workforce planning and decision-making.
• Mentor and manage HR team members, ensuring consistent service delivery and professional development.
• Support audits, compliance reviews, and regulatory inquiries with complete and accurate documentation.
• Act as a trusted advisor to senior leadership on HR strategy, benefits governance, and employee impact.

• Manage day-to-day HR operations, ensuring consistent application of company policies, procedures, and employment practices.
• Administer employee benefits programs, including enrollments, changes, terminations, and coordination with payroll and vendors.
• Support compliance with labor laws, internal controls, and audit requirements by maintaining accurate HR documentation.
• Oversee employee lifecycle processes, including onboarding, job changes, promotions, transfers, and separations.
• Serve as a primary point of contact for employee inquiries related to HR policies, benefits, payroll, and employment matters.
• Partner with cross-functional teams (payroll, finance, legal) to resolve discrepancies and ensure timely issue resolution.
• Support performance management processes, including tracking, documentation, and reporting.
• Assist with HR reporting, workforce data analysis, and management dashboards.
• Coordinate background checks, employment verification, and regulatory documentation as required.
• Support employee relations matters, investigations, and escalations in collaboration with senior HR leadership.
• Contribute to HR process improvements and implementation of best practices to enhance efficiency and employee experience.
• Guide and support junior HR team members to ensure service delivery and adherence to standards.

• Assisted in planning, coordinating, and overseeing daily operations to ensure smooth workflow and achievement of departmental goals.
• Supervised and supported team members, providing guidance, training, and performance feedback.
• Monitored operational metrics, prepared reports, and implemented strategies to improve efficiency and productivity.
• Handled client/customer queries and resolved issues to maintain high levels of satisfaction.
• Assisted in budgeting, inventory management, and resource allocation.
• Supported senior management in decision-making, process improvement, and strategic initiatives.
• Coordinated cross-functional activities and ensured compliance with company policies and procedures.

• - Supported employee lifecycle management and HR audits.
• Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings, and recommending changes.
• Helped solve diverse program problems with in-depth analysis.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Implemented process improvements to automate office operations.

· Mining resumes through various sources (e.g., Monster, CareerBuilder, etc.)

· Reviewing each resume thoroughly for relevance to the available position

· Recruiting new candidates for the company

· Coordinating daily with benefit providers such as MetLife (dental), Eyemed (vision), Cigna & Starbridge (medical)

· Conducting regular meetings with clients to better understand requirements

· Conducting employee satisfaction surveys

· Performing educational verification checks

· Performing employment verification checks

· Conducting personal reference checks prior to issuing offer letters

· Handling all exit interviews for departing employees

· Terminating employees with authorization from higher management

· Generating weekly reports for all upcoming events

· Generating weekly performance reports for supervisors across different locations, including behavior with employees

· Organizing all new hire paperwork, court orders, new hire interview tests, separation records, personal action forms, transcripts, drug tests, criminal background checks, inclement weather forms, auxiliary forms, etc.

· Taking notes/minutes of meetings, distributing action items, and following up with onshore/offshore teams

· Providing customer service for queries related to benefits, payroll, card issuance, etc.

· Reporting new hires according to their living and work state

· Generating offer letters for trainees and providing appointment letters after drug tests

· Generating attrition reports

· Billing and auditing insurance companies by matching invoices

· Responding to employee-related legal queries (child support, court decisions, unemployment claims, etc.)

· Processing promotions and demotions for management and regular employees

· Processing transfers between full-time and part-time positions

· Processing salary increases and decreases

· Processing refunds and catch-up payments when required

Here’s your list rewritten neatly with bullet points for clarity and readability:

• Answering client calls
• Cold calling
• Lead generation and negotiation
• Collecting accurate information from clients
• Bifurcating leads into sales and leasing
• Allocating sales leads to the sales team
• Allocating leasing leads to the respective leasing officer
• Handling client queries
• Providing timely support to the sales team
• Preparing daily lead reports
• Attending to customer complaints and feedback to improve the quality of customer service
• Making proposals for the lowest market price of properties
• Monitoring web portals for company advertisements
• Performing other ad hoc tasks
• Building good relationships with clients to represent the company and meet company objectives
• Entering listed properties daily with accurate and timely data
• Recommending hot deals to advertise and publish on websites
• Removing expired units from websites
• Checking and calling clients who listed properties with the company, and validating the units by the end of each month
• Reporting all activities on a daily basis

If you want, I can also condense this into a shorter, professional version suitable for a CV or job description. Do you want me to do that?