Ziad Hassan
Supervisor
Rawalpindi
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Supervisor Operations Team
Wise-biz Solution
Rawalpindi
03.2021 - Current
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
Senior Operation Executive
Bellmedex
Rawalpindi
01.2020 - 02.2021
- Preparing reports for meeting with clients
- Established performance goals for department and outlined processes for achievement.
- Resolution of Real time issues raised by client.
- Identified opportunities to improve business process flows and productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
Floor Supervisor / Team Leader
MTBC
Rawalpindi
06.2018 - 12.2019
- Managing Large Team of 20+ members
- Resolving of issues within team to ensure professional environment on Floor
- Helping team to achieve target and solve runtime issues.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Collaborated with other departments to drive successful completion of assigned tasks.
- Assisted supervisor with feedback for employee performance evaluations.
- Developed and implemented strategies to improve customer service and increase sales.
MIS Supervisor
Qarshi Industries (Pvt) Limited
Islamabad
02.2016 - 08.2016
- Administration management of Warehouse looking for overall operations at warehouse
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Analyzed customer feedback to identify areas for improvement.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Handled day-to-day customer or client questions via telephone or email.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Sales Executive / Sales Officer
Interwood Mobel (Pvt) Ltd
Islamabad
01.2015 - 03.2016
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Developed and implemented account management plans to establish customer satisfaction.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to event marketing, sales and brand promotion.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
Education
BBA - Marketing
Riphah International University
Pakistan 08.2008 - 01.2013
Associate of Science - Engineering (Pre-Engineering)
FSC / Global College of Sciences
Pakistan 04.2006 - 05.2008
Skills
Leading team operations
Chess
Playing chess on international forum chess.com
Timeline
Supervisor Operations Team
Wise-biz Solution
03.2021 - Current
Senior Operation Executive
Bellmedex
01.2020 - 02.2021
Floor Supervisor / Team Leader
MTBC
06.2018 - 12.2019
MIS Supervisor
Qarshi Industries (Pvt) Limited
02.2016 - 08.2016
Sales Executive / Sales Officer
Interwood Mobel (Pvt) Ltd
01.2015 - 03.2016
BBA - Marketing
Riphah International University
08.2008 - 01.2013
Associate of Science - Engineering (Pre-Engineering)
FSC / Global College of Sciences
04.2006 - 05.2008
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