Ziad Hassan
Supervisor
Rawalpindi
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Supervisor Operations Team
Wise-biz Solution
Rawalpindi
03.2021 - Current
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
Senior Operation Executive
Bellmedex
Rawalpindi
01.2020 - 02.2021
- Preparing reports for meeting with clients
- Established performance goals for department and outlined processes for achievement.
- Resolution of Real time issues raised by client.
- Identified opportunities to improve business process flows and productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
Floor Supervisor / Team Leader
MTBC
Rawalpindi
06.2018 - 12.2019
- Managing Large Team of 20+ members
- Resolving of issues within team to ensure professional environment on Floor
- Helping team to achieve target and solve runtime issues.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Collaborated with other departments to drive successful completion of assigned tasks.
- Assisted supervisor with feedback for employee performance evaluations.
- Developed and implemented strategies to improve customer service and increase sales.
MIS Supervisor
Qarshi Industries (Pvt) Limited
Islamabad
02.2016 - 08.2016
- Administration management of Warehouse looking for overall operations at warehouse
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Analyzed customer feedback to identify areas for improvement.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Handled day-to-day customer or client questions via telephone or email.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Sales Executive / Sales Officer
Interwood Mobel (Pvt) Ltd
Islamabad
01.2015 - 03.2016
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Developed and implemented account management plans to establish customer satisfaction.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to event marketing, sales and brand promotion.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
Education
BBA - Marketing
Riphah International University
Pakistan 08.2008 - 01.2013
Associate of Science - Engineering (Pre-Engineering)
FSC / Global College of Sciences
Pakistan 04.2006 - 05.2008
Skills
Leading team operations
Team Operations
Exceptional team communicator
Business operations expertise
Team communication
Evaluation teams
Proactive and team player
Supervisory expertise
Directing team activities
Chess
Playing chess on international forum chess.com
Timeline
Supervisor Operations Team
Wise-biz Solution
03.2021 - Current
Senior Operation Executive
Bellmedex
01.2020 - 02.2021
Floor Supervisor / Team Leader
MTBC
06.2018 - 12.2019
MIS Supervisor
Qarshi Industries (Pvt) Limited
02.2016 - 08.2016
Sales Executive / Sales Officer
Interwood Mobel (Pvt) Ltd
01.2015 - 03.2016
BBA - Marketing
Riphah International University
08.2008 - 01.2013
Associate of Science - Engineering (Pre-Engineering)
FSC / Global College of Sciences
04.2006 - 05.2008