Swimming
Zeeshan Riaz Bajwa
Deputy General Manager Training (Training Manager ANO-147)
Karachi, Sindh,SD
Summary
Elevating Pakistan International Airlines' training programs, I harnessed my expertise in strategic planning and classroom management to enhance learning outcomes and operational efficiency in Basic, Type and overall Training activity. Renowned for fostering team leadership and implementing innovative instructional techniques, I significantly improved engagement and performance metrics, embodying adaptability and analytical thinking.
Proactive and meticulous Instructor with over 14 years of experience in Basic B1 & B2 Training industry. Proficiencies in Module Conduction, Team Management, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels with tangible results.
Overview
17
17
years of professional experience
3
3
Languages
Work History
DGM Training (Training Manager ANO -147)
Pakistan International Airlines
09.2022 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Managed and motivated employees to be productive and engaged in work.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Served on Training Centre committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall Training Centre climate.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Senior Engineering Instructor
Pakistan International Airlines
04.2015 - 09.2022
- Served on departmental committees focused on accreditation standards and curriculum development, contributing expertise to maintain program quality.
- Strengthened diversity in the classroom by creating an inclusive environment that embraced different cultural backgrounds.
- Coordinated field trips to PIA engineering & Maintenance, allowing students firsthand experience with professional environments.
- Introduced guest speakers from the engineering industry, exposing students to diverse perspectives and potential career paths.
- Implemented innovative teaching methods such as flipped classrooms and project-based learning, increasing student engagement and participation.
- Designed laboratory experiments that reinforced lecture topics, enhancing student comprehension of complex concepts.
- Provided timely feedback on assignments, enabling students to improve their performance throughout the Module.
- Prepared lessons, taught classes, and assessed students on mastery of course content.
- Supported students with questions about complex concepts during office hours.
- Taught Category B2 Modules and conducted curriculum development, instruction and student needs assessment.
- Supported students in lab work as well as classroom lessons to demonstrate connections between theoretical and practical concepts.
- Delivered instruction online as well as in traditional, face-to-face classrooms.
- Graded papers and provided feedback to students promptly to improve understanding of difficult concepts.
- Assisted students in finding internships and other learning opportunities.
- Prepared and delivered lectures to B1 & B2 Basic as well as Type students on topics such as Basic Modules like Mathematics, Physics, Electrical Fundamentals, Digital Techniques/ Electronic Instruments Systems, Electronic Fundamentals, Human Factors, Aircraft Aerodynamics, Structure and systems Avionics, Basic Aerodynamics, Propulsion and Type A320 Cat. B2.
Associate Engineering Instructor
Pakistan International Airlines
01.2014 - 04.2015
- Prepared and delivered lectures to B1 & B2 students on topics such as Mathematics, Electrical Fundamentals, Physics, Electronic Fundamentals, Basic Aerodynamics, Aircraft Aerodynamics, Structures and Systems (Avionics), Propulsion, Human Factor and Digital Techniques / Electronic Instrument Systems.
- Developed curricula, lessons and test plans to maximize student success.
- Built and used diverse techniques to assist students with grasp materials and understanding concepts.
- Graded papers and provided feedback to students promptly to improve understanding of difficult concepts.
- Assisted students in finding internships and other learning opportunities.
- Taught B1 B2 Modules and conducted curriculum development, instruction and student needs assessment.
- Supported students with questions about complex concepts during office hours.
- Prepared lessons, taught classes, and assessed students on mastery of course content.
- Maintained open communication with parents about student progress, addressing concerns and providing support as needed.
- Designed laboratory experiments that reinforced lecture topics, enhancing student comprehension of complex concepts.
Junior Instructor Apprentice Training
Pakistan International Airlines
07.2010 - 01.2014
- Improved student comprehension by employing diverse teaching strategies tailored to individual learning styles.
- Provided support to struggling students through targeted interventions and additional resources.
- Enhanced students'' critical thinking skills through the use of engaging problem-solving activities.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student participation via engaging lectures and assignments.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Boosted student performance by providing individualized support and targeted feedback.
- Conducted regular assessment tests to monitor student progress and adjust teaching strategies accordingly.
- Conducted Basic B1 & B2 training Modules based like Mathematics, Physics, Electrical Fundamentals, Electronics Fundamentals, Basic Aerodynamics, and Digital Techniques / Electronic Instrument systems.
Technical Support Engineer
M.K & Associates (Mobilink Pakistan)
07.2008 - 04.2010
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Fostered team-oriented environment, encouraging collaboration and knowledge sharing to improve overall service quality.
- Led training sessions for new staff to ensure high-quality technical support standards across team.
Education
Proficiency Certificate (PC) - Airbus A319/A320/A321 (CFM56 & IAE V2500)
Pakistan Civil Aviation Authority
Karachi, Sindh, Pakistan 04.2001 -
Master of Science - Project Management
Bahira University
Karachi, Sindh, Pakistan 04.2001 -
Proficiency Certificate (PC) - Avionics (Basic)
Pakistan Civil Aviation Authority
Karachi, Sindh, Pakistan 04.2001 -
Proficiency Certificate (PC) - Aeroplane Turbine (Basic)
Pakistan Civil Aviation Authority
Karachi, Sindh, Pakistan 04.2001 -
Bachelor of Science - Electronic Engineering
Sir Syed University Of Engineering & Technology
Karachi, Sindh, Pakistan 04.2001 -
Certificate - Instructional Techniques
PIA Training Centre
Karachi, Sindh, Pakistan 04.2001 -
Certificate - Aviation Legislation
PIA Training Centre
04.2001 -
Certificate of Technical Studies - ATR 42-500 Avionics (T2) Maintenance Course
PIA Training Centre
Karachi, Sindh, Pakistan 04.2001 -
Certificate - Safety Management System (SMS)
Pakistan Civil Aviation Authority
Karachi, Sindh, Pakistan 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Workforce management
Project management
Cross-functional teamwork
Documentation and reporting
Project planning
Staff training and development
Task delegation
Clear communication
Coaching and mentoring
Data analysis
Trend analysis
Cross-functional team management
Problem-solving
Teamwork and collaboration
Multitasking
Positive attitude
Multitasking Abilities
Computer skills
Team building
Problem-solving aptitude
Analytical thinking
Training and development
Active listening
Class instruction
Strong communication skills
Public speaking
Classroom management
Instructional techniques
Multicultural sensitivity
Engaging presentation style
Adaptable teaching approach
Collaborative team player
Quizzes, tests, and exams
Organizational skills
Student support
Adaptability to change
Creativity and innovation
Accomplishments
- Achieved Pakistan Civil Aviation Authority Approvals by introducing targeted approach during Audits.
- Collaborated with team of maximum 20 in the development of Workshops.
- Supervising team of 40+ Instructors.
- Developed First ever Outstation of PIA Training Centre at Lahore in addition to my responsibilities as Instructor.
- Coordinated and facilitated in developing first ever computer based examination system and conducted the same.
- Achieved development of Workshops setup at PTC Karachi as well PTC Lahore.
- Participated and supervised the activity to acquire approval from Pakistan Civil Aviation Authority for Basic B1 & B2 Training by supervising the activity of Course development.
Interests
Travelling
Timeline
DGM Training (Training Manager ANO -147)
Pakistan International Airlines
09.2022 - Current
Senior Engineering Instructor
Pakistan International Airlines
04.2015 - 09.2022
Associate Engineering Instructor
Pakistan International Airlines
01.2014 - 04.2015
Junior Instructor Apprentice Training
Pakistan International Airlines
07.2010 - 01.2014
Technical Support Engineer
M.K & Associates (Mobilink Pakistan)
07.2008 - 04.2010
Proficiency Certificate (PC) - Airbus A319/A320/A321 (CFM56 & IAE V2500)
Pakistan Civil Aviation Authority
04.2001 -
Master of Science - Project Management
Bahira University
04.2001 -
Proficiency Certificate (PC) - Avionics (Basic)
Pakistan Civil Aviation Authority
04.2001 -
Proficiency Certificate (PC) - Aeroplane Turbine (Basic)
Pakistan Civil Aviation Authority
04.2001 -
Bachelor of Science - Electronic Engineering
Sir Syed University Of Engineering & Technology
04.2001 -
Certificate - Instructional Techniques
PIA Training Centre
04.2001 -
Certificate - Aviation Legislation
PIA Training Centre
04.2001 -
Certificate of Technical Studies - ATR 42-500 Avionics (T2) Maintenance Course
PIA Training Centre
04.2001 -
Certificate - Safety Management System (SMS)
Pakistan Civil Aviation Authority
04.2001 -