Zeeshan Tufail
Faisalabad
Summary
Experienced O&M Specialist with 13 years of experience known for streamlining operational processes and enhancing team efficiency. Proven track record of implementing effective solutions and optimizing workflows in fast-paced environments. Strong problem-solving skills and ability to drive process improvement initiatives set apart in delivering results for organizations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Junior Operation Specialist
TAWAL Pakistan
05.2024 - Current
- Established TAWAL operations in Punjab, Pakistan, expanding its regional footprint.
- Developed and implemented O&M strategies for telecom towers and infrastructure.
- Ensured SLA & KPI compliance, monitoring uptime and operational performance.
- Managed preventive & corrective maintenance to minimize downtime.
- Led vendor management, ensuring adherence to contracts and performance metrics.
- Oversaw budgeting, cost control, and regulatory compliance.
- Coordinated with cross-functional teams to resolve operational challenges.
Assistant Manager
Mobiserve Holding Pakistan
03.2023 - 07.2024
- Managed day-to-day operations and maintenance for Jazz telecom sites.
- Supported IBS performance monitoring through periodic checks, reporting, and collaboration with RF and planning teams. Attend to on calls for emergency fuelling calls.
- Oversaw preventive and corrective maintenance, ensuring high availability and network reliability. Ensure all relevant documentation and set procedures are adhered to.
- Coordinated with field engineers and vendors to resolve critical site issues, including RAN issues.
- Ensured adherence to safety standards, technical guidelines, and documentation protocols across all sites.
- Prepare monthly work schedule.
- Participated in IBS upgrade rollouts and assisted in maintaining dashboards for site performance analytics. Ensure products supplied are within the approved specification.
Implementation Team Lead
Hayat Communications
09.2022 - 02.2023
- Adept in handling project activities like planning, site survey, optimizing and acceptance testing of cell sites.
- Developing vendor for various installation accessories, equipment and activities and finalizing all project related materials & activities.
- Skilled in developing technical resources for achieving greater value addition and increased margins.
- Expertise in managing service functions & streamlining the working standards operating system for project rollout & handling the commissioning & maintenance activities of a wide range of telecom equipment.
Team lead
Mobiserve Pakistan
07.2020 - 08.2022
- Manage Team of Engineers and Technician for preventive and corrective maintenance.
- Ensure Network availability as per defined targets.
- Sites Physical audits for PM quality improvement.
- Tracking and Resolution of repeated outage contributing sites.
- Joint visits with Commercial teams.
- HSSE Audits for grid.
- Energy Opex reduction drive.
- Monthly/Quarterly preventive maintenance plans.
- Sites operations intervention elimination.
- Operations action register listed tasks closure with vendor.
- Site physical security KPI improvement with vendor teams.
- Manage RAN complaints by resolving operational perspective.
- Supervise Sector addition.
- Follow up team to achieve TCH and Network availability.
- Provide 2nd level operational support.
- Provide RMS support to Field team.
- Any duty assigns by Regional Manager.
Senior Technical Officer
Zong CMPak Ltd.
11.2015 - 06.2020
- Responsible for execution of the BTS, 2G,3G,4G, DG Preventive Maintenance and Corrective maintenance, as per the recommended quality standards.
- Operation and maintenance of Faisalabad city area sites.
- Achieving 99.8% TCH.
- Supervising work order activities at major hub sites.
- Ensuring monthly PM of cluster sites.
- Generating fueling TT's.
- Supervise the maintenance of electrical equipment in ATS Panel and PDB.
- Maintenance and troubleshooting of Microwave Link.
- Handling of different alarms, taking Trouble Tickets (TT) from NOC, OMCR and solve them in prescribed time.
- JV with Vendor, Subcon for DG overhauling.
- Hands on ZTE Ericson and Huawei.
- Any duty assigns by FOPS Manger.
Senior Site Engineer
EPTSC
08.2014 - 04.2015
- Responsible for execution of the DG Preventive Maintenance and Corrective maintenance, as per the recommended quality standards.
- Responsible for Operation and Maintenance (O&M) of Ericsson RBS ,DG (CM HP,JD), Rectifier system (Flat pack ,Emerson ,Delta).
- Control outage cause by any power, transmission or link Issue.
- JV with Vendor, operator for DG overhauling.
- Supervise the maintenance of electrical equipment in ATS Panel and PDP.
- Generating and clearing of alarms at DDF & BTS.
- Patching of Delta, Emerson and Flat Pack rectifier alarms.
- Maintenance and troubleshooting of Microwave Link.
- Handling of different alarms, taking Trouble Tickets (TT) from NOC, OMCR and solve them in prescribed time.
Assistant Production Manager
Changhong Ruba Lahore
10.2013 - 03.2014
- Establish and implement human and material resources to meet production targets looking at short and long-range production targets.
- Perform production planning and establish priorities and sequences for manufacturing products in accordance with business/program goals.
- Manages day-to-day work of production personnel and coordinates with purchasing and quality assurance as required to meet or exceed customer expectations.
- Review overall labor and material requirements to minimize overtime costs without jeopardizing necessary functions and customer delivery requirements.
- Accomplish manufacturing staff results by communicating job expectations, planning, monitoring, and appraising job results.
- Ensure efficient collaboration and coordination between relevant departments including Procurement, Finance, Sales.
- Adheres to Safety and Security Procedures and ensures manufacturing employees work in accordance with all safety and security requirements.
Technical Support Engineer
Orient Energy System (Pvt.) Ltd.
10.2012 - 09.2013
- Company Overview: GE Jenbacher Distributer and Service Provider
- Daily Generation Reports to Regional Manager Operation and maintenance.
- Assist in training lower-level Power Plant Operators and others.
- Analyze monthly maintenance performance reports and report to RM.
- Manger the team of subordinates.
- To develop a motivated and competitive team for electrical maintenance.
- Thorough knowledge of the occupational hazards and safety precautions applicable to the work.
- Travel to customer sites to perform on-site troubleshooting, upgrades.
- Adheres to Safety and Security Procedures and ensures employees work in accordance within all safety and security requirements.
- Assign team for Corrective and preventive maintenance.
Electronic Engineer (Power Plant)
Nisar Spinning Mills (Pvt) Ltd. Lahore
04.2010 - 09.2012
- Implements and maintains basic and advanced regulatory process control strategies.
- Monitors control application performance and utilization to ensure consistency with short-term and long-term operating plans.
- Responsible for insuring instrumentation control, installation, start up, and commissioning are conducted in a safe and efficient manner.
- Diagnoses the cause of instrument and control system malfunctions including transmitters, programmable logic controllers (PLC’s), plant or distributive control systems, pressure probes, temperature probes, and level probes.
- Exceptional ability to detect operating defects or faults.
Education
Bachelor of Engineering - Electronics
Baluchistan University of IT, Engineering and Management Sciences (BUITEMS)
11.2009
Skills
- Operations & Maintenance Strategy
- KPI Monitoring & SLA Compliance
- Vendor & Team Management
- Telecom Infrastructure Maintenance
- Cost Control & Budgeting
- Health & Safety Compliance
- Project & Asset Management
- Customer Handling
- Risk mitigation
- Workforce planning
- Incident management
- Operational efficiency
Certification
IOSH Managing Safely
Timeline
Junior Operation Specialist
TAWAL Pakistan
05.2024 - Current
Assistant Manager
Mobiserve Holding Pakistan
03.2023 - 07.2024
Implementation Team Lead
Hayat Communications
09.2022 - 02.2023
Team lead
Mobiserve Pakistan
07.2020 - 08.2022
Senior Technical Officer
Zong CMPak Ltd.
11.2015 - 06.2020
Senior Site Engineer
EPTSC
08.2014 - 04.2015
Assistant Production Manager
Changhong Ruba Lahore
10.2013 - 03.2014
Technical Support Engineer
Orient Energy System (Pvt.) Ltd.
10.2012 - 09.2013
Electronic Engineer (Power Plant)
Nisar Spinning Mills (Pvt) Ltd. Lahore
04.2010 - 09.2012
Bachelor of Engineering - Electronics
Baluchistan University of IT, Engineering and Management Sciences (BUITEMS)
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