Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Zeeshan Qader

Islamabad

Summary

Dynamic IT Specialist with proven expertise at Systems Limited in managing Active Directory and enhancing network performance. Recognized for exceptional customer service and problem-solving skills, I effectively resolved technical issues while ensuring compliance with security policies. Proficient in SCCM and remote support tools, I consistently improved operational efficiency and user satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Specialist

Systems Limited
01.2022 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Provided exceptional customer service by promptly addressing problems reported by endusers.
  • Administered and maintained Active Directory user accounts, groups, and organizational units (OUs).
  • Performed routine AD tasks such as password resets, account provisioning/deprovisioning, and group policy updates.
  • Managed user permissions and access controls via Active Directory and Group Policy Objects (GPO).
  • Ensured compliance with security policies by regularly auditing Active Directory environments.
  • Configured and maintained DHCP scopes, reservations, and exclusions to ensure consistent IP address assignments.
  • Monitored DHCP server performance and resolved IP conflicts and lease issues.
  • Provided first-line support for network connectivity problems related to DHCP.
  • Utilized Cortex XDR console to monitor and investigate endpoint alerts and behavioral anomalies.
  • Performed threat hunting and alert triage using Cortex XDR analytics and detection rules.
  • Used Lansweeper console to perform asset discovery and inventory across networked devices.
  • Monitored hardware and software inventory through Lansweeper for lifecycle management.
  • Generated standard reports on system status, installed applications, and patch levels.
  • Assisted in configuring GlobalProtect VPN clients for remote users and troubleshooting connection issues.
  • Managed user access and basic split tunneling settings in the GlobalProtect portal.
  • Used SCCM console to deploy software, updates, and patches to end-user devices.
  • Monitored deployment status and assisted in resolving client-side SCCM issues.
  • Performed remote troubleshooting and inventory checks through SCCM.
  • Assisted in enrolling macOS devices into Jamf Pro and applying configuration profiles for baseline settings.
  • Performed software deployment and update management via Jamf Self Service.
  • Provided end-user support for Mac devices managed through Jamf, including policy and app troubleshooting.

IT Support Engineer

City Zone Supper Market
08.2018 - 12.2019
  • Provided frontline technical support for point-of-sale (POS) systems, self-checkout kiosks, and barcode scanners.
  • Installed and maintained desktop PCs, printers, handheld inventory devices, and networked peripherals across store departments.
  • Monitored and troubleshooted store network connectivity, including switches, Wi-Fi access points, and back-office servers.
  • Supported staff with daily IT issues related to email, software, hardware, and store management systems.
  • Managed user accounts and permissions through Active Directory and ensured proper access levels for store staff.
  • Deployed system updates and security patches during off-peak hours to minimize operational disruption.
  • Performed preventative maintenance on in-store IT equipment and coordinated with vendors for hardware replacements.
  • Documented technical procedures and trained store employees on basic troubleshooting and IT best practices.
  • Ensured secure and compliant handling of customer and payment data in line with PCI-DSS and company policies.
  • Provided remote support to other branches using remote access tools such as TeamViewer or RDP.

Computer Operator

CITITEK
12.2016 - 09.2017
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Maintained spreadsheets of data across multiple systems.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Processed requests for service from internal and external customers.

Call Agent

BIZFUEL
01.2016 - 03.2016
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Education

Bachelor of Science - Information Technology

ALHAMD ISLAMIC UNIVERSITY
Islamabad, Pakistan
09-2016

FSC PRE MEDICAL - Science

MARGALL CADET COLLEGE MURREE
MURREE
09-2012

High School Diploma -

GOVT HIGH SCHOOL CHICHAWATNI
Chichawatni, Punjab, Pakistan
08-2010

Skills

    Technical Skills:

  • Hardware Troubleshooting (PCs, Printers, Scanners)
  • Operating Systems: Windows, macOS, Linux (basic)
  • Microsoft 365 Administration (Outlook, Teams, SharePoint)
  • Active Directory (User/Group Management)
  • Network Troubleshooting (TCP/IP, DNS, DHCP, Wi-Fi)
  • Software Installation & Configuration
  • Remote Support Tools (TeamViewer, AnyDesk, RDP)
  • Ticketing Systems (ServiceNow, Jira, Manage Engine)
  • Mobile Device Management (MDM) – Jamf, Intune
  • Antivirus and Endpoint Security Tools

    • Tools & Platforms:

  • SCCM / Intune
  • Lansweeper / Asset Management
  • JAMF Pro (macOS Management)
  • GlobalProtect VPN
  • Palo Alto Cortex C

    • Soft Skills:

  • Customer Service & Communication
  • Problem Solving & Incident Resolution
  • Time Management & Prioritization
  • Team Collaboration & Escalation Handling
  • Documentation & Knowledge Sharing

Certification

AWS Certified Cloud Practitioner (Udemy) AWS Certified Solutions Architect (Udemy) AWS Certified Sysops Administrator (Udemy)


Languages

English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Arabic
Beginner (A1)

Timeline

IT Specialist

Systems Limited
01.2022 - Current

IT Support Engineer

City Zone Supper Market
08.2018 - 12.2019

Computer Operator

CITITEK
12.2016 - 09.2017

Call Agent

BIZFUEL
01.2016 - 03.2016

Bachelor of Science - Information Technology

ALHAMD ISLAMIC UNIVERSITY

FSC PRE MEDICAL - Science

MARGALL CADET COLLEGE MURREE

High School Diploma -

GOVT HIGH SCHOOL CHICHAWATNI

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