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Zeeshan Majeed Khan
Currently Enrolled In Law
Summary
Dynamic professional with a proven track record at E Promo Solutions, excelling in customer service excellence and complaint analysis. Skilled in legal document preparation and client communication, I fostered loyalty through empathetic resolutions and streamlined processes, enhancing operational efficiency. A fast learner, I thrive in high-pressure environments while maintaining attention to detail.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative
E Promo Solutions
12.2022 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained strict confidentiality standards, ensuring the privacy of sensitive information for clients and employees.
Assistant Manager
Daily Deli
10.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Built relationships with customers to encourage repeat business.
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Processed new hires, transfers, and separations.
Legal Assistant
Malik and Khan Law Associates
02.2025 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
Education
Matriculation - Science
Bise Lahore
Lahore, Punjab, Pakistan 05.2001 -
Intermediate Certificate - Fine Arts
Forman Christian College
Lahore 05.2001 -
Bachelor of Laws - Law
Institute of Law
Lahore, Punjab, Pakistan 05.2001 -
Skills
Legal document preparation
Interests
Self fitness
Timeline
Legal Assistant
Malik and Khan Law Associates
02.2025 - Current
Assistant Manager
Daily Deli
10.2023 - 03.2024
Customer Service Representative
E Promo Solutions
12.2022 - 07.2023
Matriculation - Science
Bise Lahore
05.2001 -
Intermediate Certificate - Fine Arts
Forman Christian College
05.2001 -
Bachelor of Laws - Law
Institute of Law
05.2001 -
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