Zeeshan Khalid
Logistics / Export / Shipping / Documentation
Lahore,Punjab
Summary
Experienced with a demonstrated history of working in the textiles industry. Skilled in Negotiation, Export Operation Management, Teamwork, Public Speaking, and Team Leadership. I'm ready to work in a challenging situation at any position.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Asst. Manager Export
Sarena Textile Industries PVT Limited
Lahore, Punjab
7 2023 - Current
- Assist Export Manager in planning, coordinating, and executing international shipments to various global markets
- Prepare and review export documentation, including commercial invoices, packing lists, certificates of origin, and other required documents
- Collaborate with internal teams, suppliers, freight forwarders, and customs brokers to ensure timely and accurate shipment processing
- Ensure compliance with all relevant export regulations, trade laws, and customs requirements for different countries
- Responsible for processing ocean and air export transactions
- Keep abreast of changes in export regulations and advise Export Manager on necessary updates to policies and procedures
- Monitor and track shipments to ensure on-time delivery and resolve any issues that may arise during transit
- Submit timely documentation to airlines and shipping lines
- Manage communication with customers, providing them with accurate and up-to-date information on status of their orders
- Assist in negotiating freight rates and terms with shipping carriers and logistics partners
- Maintain organized records of export transactions, documentation, and correspondence
- Support development and implementation of strategies to improve export processes and optimize efficiency
- Advise manager of any export problems and irregularities
- Focus on Business Allocation Plan provided by Finance Department
- Handling of shipments of Import & Export under SRO 450, 492 & 957 (DTRE & EFS)
- Developed strong working relationships with staff, fostering positive work environment
- Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks
- Supervised day-to-day operations to meet performance, quality and service expectations
- Improved customer satisfaction by addressing and resolving complaints promptly
- Developed strong working relationships with staff, fostering positive work environment
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks
- Collaborated with the management team to develop strategic plans for business growth and improvement
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Facilitated clear communication between employees and upper management through regular meetings and updates
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues
- Negotiated with suppliers to secure better pricing, reducing operational costs
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Developed strong working relationships with staff, fostering a positive work environment
- Generated repeat business through exceptional customer service
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Conducted employee performance evaluations, providing constructive feedback for growth and development
- Implemented staff training programs, enhancing product knowledge and improving customer service skills
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
- Managed inventory levels to minimize stockouts while reducing overhead costs
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store
- Increased sales through effective merchandising strategies and targeted promotions
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments
- Analyzed sales data to identify trends and adjust inventory orders accordingly
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets
- Improved customer satisfaction by resolving complaints and inquiries promptly
- Developed marketing strategies to attract new customers, increasing foot traffic
- Oversaw daily operations to maintain store cleanliness and organization
- Facilitated team-building activities, enhancing team cohesion and morale
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement
- Implemented staff training programs to elevate service standards and knowledge
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers
- Engaged with customers to gather feedback, using insights to improve service and product offerings
- Conducted performance evaluations, identifying areas for development and rewarding strong performance
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth
- Coordinated with vendors for timely inventory replenishment, ensuring product availability
- Enhanced team productivity by streamlining operational processes
- Assisted in budget preparation, ensuring alignment with financial goals
- Improved operational efficiency by adopting new technology for inventory management
- Established team priorities, maintained schedules and monitored performance
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Defined clear targets and objectives and communicated to other team members
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Assisted in organizing and overseeing assignments to drive operational excellence
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Developed detailed plans based on broad guidance and direction
- Identified and communicated customer needs to supply chain capacity and quality teams
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Leveraged data and analytics to make informed decisions and drive business improvements
- Set aggressive targets for employees to drive company success and strengthen motivation
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Managed senior-level personnel working in marketing and sales capacities
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Generated repeat business through exceptional customer service.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stock outs while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Oversaw daily operations to maintain store cleanliness and organization.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Implemented staff training programs to elevate service standards and knowledge.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Enhanced team productivity by streamlining operational processes.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Improved operational efficiency by adopting new technology for inventory management.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
Export Executive
Sarena Industries
Lahore, Punjab
11.2022 - 06.2023
- Prepare of Commercial and Custom Documents
- Responsible for planning and executing logistics programs, including designing supply chains and facilities, executing warehouse and transportation operations, processing orders and managing inventory on behalf of customers
- Coordinate logistics services' operational schedules
- Deliver logistics services that meet customer requirements
- Responsible for processing ocean and air export transactions
- Receive, review and process export ocean and air bookings
- Handle export air/ocean shipments from bookings to billing until completion
- Submit timely documentation to airlines and shipping lines
- Tracking air and ocean freight from booking to delivery at destination
- Close follow up with clients and overseas agents
- Close communication with manager and fellow team members
- Advise manager of any export problems and irregularities
- Focus on Business Allocation Plan provided by the Finance Department
- Coordinated cross-functional teams for efficient communication between logistics, sales, finance, and production departments.
- Successfully coordinated urgent shipments during peak seasons by prioritizing orders and closely monitoring delivery schedules.
- Implemented new export documentation procedures to speed up processes and reduce errors.
- Trained new staff members on company policies and best practices related to exporting goods internationally.
- Increased export efficiency by streamlining order processing and shipment tracking systems.
- Developed strong relationships with international clients, fostering trust and ensuring repeat business.
- Managed a team of junior export executives, providing guidance and support to ensure smooth operations.
- Strengthened relationships with freight forwarders and carriers to optimize shipping routes while minimizing transportation costs.
- Established credit terms with customers that enabled prompt payment collection while mitigating financial risk exposure.
- Optimized inventory management processes by implementing forecasting models based on historical data and market analysis.
- Overcame language barriers through effective use of translation services when communicating with clients from diverse cultural backgrounds.
- Provided excellent customer service to resolve issues quickly, maintaining client satisfaction levels throughout the export process.
- Analyzed market trends, adjusting product offerings accordingly to maximize profitability in changing conditions.
- Ensured compliance with all applicable regulations regarding international trade and customs clearance procedures.
- Implemented a robust quality control system to ensure that all products met necessary regulatory standards, leading to fewer customs delays and increased customer satisfaction.
- Participated in industry conferences and networking events to stay informed about trends impacting the export sector and potential business opportunities therein.
Export Executive
Nishat Mills Ltd.
LAHORE, PB
04.2019 - 11.2022
- To arrange all types of Air and Sea Logistical Support
- This includes providing logistical support from shipper's Warehouse till buyer's Warehouse
- Checking all the documents sent to customers nominated forwarder and local / foreign banks
- Responsible for prepare Bank documents and commercial documents
- Responsible of upload booking and final documents on Portal like (DAMCO and supplier view)
- Effective record keeping thru Oracle
Sr. Export Officer
Sarena Industries
07.2017 - 04.2019
- PREPARE OF COMMERCIAL AND CUSTOM INVOICES WITHIN NEXT DAY OF DISPATCH
- SUBMISSION OF E
- FORM AFTER PREPATION THE INVOICES AND COMMUNICATE WITH CONCER BANK
- FOCUS ON BUSINES ALLOCATIO PLAN PROVIDED BY THE FINANCE DEPT
- VERIFICATION OF EXPORT BILLING
- LIASON WITH A/C DEPT FOR INVOICES
- PREPARATION OF SHIPPING DOCUMENT (CO, GSP, SAFTA ETC)
- PREPARATION AND SUBMISSION OF EXPORT LC, CAD AND ADVANCE DOCUMENTS
- AIR SHIPMENT HANDLING PREPARATION OF ALL SHIPMENTS BL DRAFT AND SUBMINT TO CONERN FORWARDERS
- ARRANGING COMMERCIAL DOC OF LOCAL SALE.
Trade Officer
The Bank of Punjab
03.2017 - 07.2017
- Developed strong relationships with key industry stakeholders for enhanced collaboration and business growth
- Enhanced company reputation by ensuring compliance with applicable laws, regulations, and standards in all trade activities
- Established valuable partnerships with other organizations within the industry to foster mutual growth opportunities
- Identified innovative revenue streams by exploring alternative product offerings or untapped markets, increasing profitability for the company
- Managed a diverse portfolio of clients, providing personalized solutions to meet unique needs and requirements
- Evaluated risks associated with potential transactions, taking appropriate measures to mitigate any negative impact on the business
- Implemented effective negotiation strategies to secure favorable trade deals and contracts
- Coordinated logistics operations for efficient movement of goods across borders while reducing overall costs
- Increased trade opportunities by researching and analyzing market trends and data
- Streamlined trade processes, minimizing errors and improving efficiency in transactions
- Conducted market research to identify new business opportunities and potential clients
- Organized trade events and conferences to showcase products/services and expand network connections
- Regularly assessed competitor activity, adjusting strategies accordingly for sustained competitive advantage within the industry
- Spearheaded advocacy efforts aimed at influencing policy changes that positively impacted the company''s trading capabilities
- Participated in dispute resolution processes when necessary, achieving successful outcomes through diplomatic negotiations or legal action if needed
- Monitored global economic trends to inform decision-making on potential new markets or trading partners
- Provided strategic guidance on international trade matters, contributing to overall business success
- Mentored junior team members, fostering an environment for professional growth within the organization
- Developed insightful market reports for internal use as well as external communication with clients or partners
- Utilized advanced software tools to optimize workflows, automating repetitive tasks to save time and resources
- Collaborated with cross-functional teams for seamless execution of trade initiatives and projects
- Prepared and processed import and export documentation according to customs regulations, laws or procedures
- Tracked shipments processing through customs and other agencies and obtained clearances
- Coordinated with shipping and transport companies on behalf of clients
- Developed and maintained relationships with customs brokers, freight forwarders and customers
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes
- Obtained necessary import and export licenses and permits for shipments
- Advised customers on transportation options, types of carriers or shipping routes
- Insured cargo against loss, damage or pilferage
- Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment
- Researched and prepared product cost and trade compliance reviews for clients
- Followed SOPs with all customer account actions and data management to keep consistent service levels
- Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs
- Maintained up-to-date knowledge of US customs regulations and international trade laws
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations
Administrative Director
The Al-Noorian's College
03.2016 - 01.2017
- Updated reports, managed accounts, and generated reports for company database
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Streamlined office processes by implementing efficient administrative systems and procedures
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Trained employees in company and regulatory compliance requirements to promote conformance
- Oversaw recruitment efforts, attracting top talent and reducing time-to-fill open positions
- Improved customer satisfaction rates by streamlining communication channels between departments and clients
- Prepared budgets with forecasts and projections
- Enhanced interdepartmental collaboration through the implementation of project management tools and strategies
- Organized and supervised office event planning and building renovations
- Established a culture of continuous improvement by promoting professional development opportunities for staff members
- Coordinated cross-functional team projects, ensuring timely completion and successful outcomes
- Evaluated employee performance regularly, providing constructive feedback aimed at improving individual skills as well as overall team effectiveness
- Implemented data management systems to track key performance metrics and inform strategic decisionmaking
- Developed strong relationships with internal stakeholders, fostering collaboration across departments
- Negotiated vendor contracts, securing favorable terms and cost savings for the organization
- Enhanced company image through strategic planning of events showcasing organizational achievements
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations
- Assigned tasks and directed team of office clerks
- Directed daily operations, ensuring smooth workflow and effective resource allocation
- Led change management initiatives, successfully navigating organizational transitions with minimal disruption to ongoing operations
- Increased employee productivity through the development of training programs and performance evaluations
- Maintained compliance with industry regulations through diligent record-keeping and regular audits
- Facilitated meetings among various departments to address challenges or issues affecting the organization''s goals
- Implemented document control procedures to ensure accuracy in all administrative tasks
- Managed budgetary concerns for the department, reducing overall expenses while maintaining operational efficiency
- Organized and updated databases, records and other information resources
- Created reports, presentations and other materials for executive staff
- Cultivated strong relationships with vendors and partners supporting administrative operations
- Created organized filing system to manage department documents
- Coordinated office events, seminars and meetings for staff and clients
- Negotiated and executed contracts on behalf of department
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
- Built and managed processes for tracking and monitoring department performance
- Identified opportunities to streamline processes and improve office operations and efficiency
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Improved office operations by automating client correspondence, record tracking and data communications
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities
- Implemented project management techniques to overcome obstacles and increase team productivity
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
Campus Manager
Al-Noor Centre of Education
LAHORE, Punjab
10.2013 - 02.2016
- Increased campus engagement by organizing and implementing various student activities and events
- Oversaw comprehensive marketing campaigns that raised awareness of campus offerings and achievements within the community
- Organized successful career fairs connecting students directly with potential employers in their respective fields
- Developed strong relationships with local businesses, facilitating internships and job placement opportunities for students
- Assessed student feedback to continuously improve residential life amenities within housing facilities
- Streamlined administrative processes resulting in improved efficiency across multiple departments
- Revamped orientation programs creating an informative yet engaging experience for incoming students
- Facilitated open communication between administration, faculty, staff, and students through regular meetings and forums
- Cultivated an atmosphere of academic excellence by setting high expectations for both students and faculty members alike
- Spearheaded fundraising efforts that secured additional financial support for campus programs, scholarships, and infrastructure improvements
- Coordinated professional development opportunities for faculty members to enhance teaching skills and subject matter expertise
- Managed budgets for various campus departments, resulting in cost savings and efficient resource allocation
- Reduced energy consumption on campus through the implementation of sustainable practices and initiatives
- Implemented recruitment strategies that led to a significant increase in new student enrollment
- Improved overall campus safety through effective management of security staff and protocols
- Collaborated with faculty to develop innovative academic programs that attracted new students and increased retention rates
- Evaluated departmental performance metrics to identify areas needing improvement or growth opportunities
- Established partnerships with other educational institutions, promoting collaboration and shared resources for mutual benefit
- Enhanced the student experience by overseeing facility upgrades and renovations
- Created a supportive campus culture by implementing policies aimed at fostering inclusivity, diversity, and respect among students, faculty, and staff
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives
- Conferred and resolved education-related issues and problems with students, parents and school officials
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned
- Established and updated objectives and tools for overall program and each department to enhance operations
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum
- Planned, administered and controlled budgets and produced financial reports
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency
Education
BBA - Supply Chain Management
University of South Asia
Lahore, PB 01.2010 - 04.2014
Skills
Business Analysis
Export Controls
Export Administration
Shipping
Export Documentation
Logistics Management
Import/Export Operations
Air Freight
Languages
English
Native language
English
Upper intermediate
B2
Interests
Traveling
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leaveTimeline
Export Executive
Sarena Industries
11.2022 - 06.2023
Export Executive
Nishat Mills Ltd.
04.2019 - 11.2022
Sr. Export Officer
Sarena Industries
07.2017 - 04.2019
Trade Officer
The Bank of Punjab
03.2017 - 07.2017
Administrative Director
The Al-Noorian's College
03.2016 - 01.2017
Campus Manager
Al-Noor Centre of Education
10.2013 - 02.2016
BBA - Supply Chain Management
University of South Asia
01.2010 - 04.2014
Asst. Manager Export
Sarena Textile Industries PVT Limited
7 2023 - Current